Customer Support Technician
2 semanas atrás
Are you a proactive technical support professional with a passion for medical aesthetic technology?
Quartier Latin is a rapidly expanding importer and distributor of cutting-edge medical aesthetic equipment in Brazil, and we are in an exciting phase of growth Following the consolidated success of our 2D/3D imaging camera and its analysis software, we have expanded our portfolio with the addition of an advanced cryolipolysis device.
We are looking for a versatile Customer Support Technician to join our team in São Paulo, SP, Brazil. This is a crucial position responsible for providing specialized technical assistance, training, and maintenance for both our advanced 2D/3D analysis systems and our new cryolipolysis devices. You will be a key player in ensuring the success and satisfaction of our customers across Brazil and Latin America.
What You'll Do:
- Provide comprehensive technical support (remote and, when necessary, on-site) for the 2D/3D imaging software (installation, calibration, analysis) and for the cryolipolysis equipment (operation, fault diagnosis, repairs).
- Perform practical diagnostics, troubleshooting, and basic to intermediate level maintenance/repairs on hardware components, especially for cryolipolysis devices.
- Manage software licenses and updates, guiding customers on new functionalities.
- Collaborate with the Supply Chain department for repair estimates and warranty management.
- Interface with Marketing, Sales, Production, and R&D teams to provide valuable customer feedback and contribute to continuous product improvement.
- Develop and deliver product training for customers and distributors.
- Create and update technical documentation (user manuals, FAQs, troubleshooting guides).
- Report bugs and critical field information to the Research and Development department.
What We're Looking For:
Essential Experience:
- Technical Degree completed (technical courses/degrees in Electronics, Mechatronics, IT, Automation, or related fields are a plus).
- Minimum of 2 years of proven experience in technical support, ideally with electronic equipment and/or specific software.
- Fluent English (written and spoken) is mandatory for communication with our headquarters in France and global partners.
- Strong analytical and problem-solving skills for both software and hardware.
- Ability to perform hands-on diagnostics and basic to intermediate level repairs.
Desirable Qualifications:
- Prior experience in the medical aesthetic industry.
- Fluent Spanish (written and spoken) will be a significant advantage for supporting our customer base in Latin America.
Personal Attributes:
- Excellent communication and interpersonal skills.
- Empathy, patience, and calmness under pressure.
- Proactive, solution-oriented, and highly organized.
- Strong reading comprehension and active listening skills.
Why Join Us?
- Be part of a rapidly expanding company at the forefront of medical aesthetic technology.
- Work with innovative products and a dedicated team.
- Opportunity to make a significant impact on customer success and product evolution.
- Dynamic and collaborative work environment.
Location: São Paulo, SP, Brazil.
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