Technical Program Manager

4 semanas atrás

Brasília, Brasil CriticalRiver Inc. Tempo inteiro

Job Title: Technical Program Manager/Delivery Manager
Duration: Fulltime with CriticalRiver
Location: Brazil/Costa Rica
Need to support PST timings
Job Profile:
Manage delivery for our key customers across all the technological tracks
Manage and lead teams across technologies, fostering a collaborative and productive work environment.
Ensure regular updates to customer stake holders sent through WSRs
Conduct MBRs and QBRs
Achieve high customer delight
Roles and Responsibilities:
Ensure projects are delivered on time, within scope, and budget by working with technology teams.
Work closely with customer stake holders and ensure the project scope is well understood and documented as per the defined standards
Manage and lead teams across technologies, fostering a collaborative and productive work environment.
Work with PMO and ensure quality control procedures to ensure high standards in the delivery.
Act as a delivery point of contact for Customer, Understanding the Customer, managing expectations and ensuring highest customer satisfaction.
Service/Project Review meetings with Customer and Management
Adopt customer specific processes and methodologies.
Proactively Identify, evaluate, and mitigate project risks effectively.
Ensure that the project teams meet SLAs and avoid service credits / penalties.
Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.
Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.
Establish and monitor KRAs and KPIs as performance metrics for team members.
Support hiring the right resources for various tracks as the roles get identified by working with the TAG teams
Ensure SOWs are signed and Invoices cleared on-time by working with finance teams and the customer stakeholders
Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately.
Work with customer stake holders, identify the opportunities, proactively create proposals with efforts, solutioning and financials
Skills:
Bachelor s or Master s degree in Computer Science, Information Technology, or related field.
Proven experience in software development project management, must have worked with onshore/Nearshore/offshore model. Open to be flexible to be able to speak to teams in different time zones.
Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross-functional teams.
Strong leadership and team management skills.
Familiarity with various project management tools and methodologies (e.g., Agile, Scrum, ITIL).
Problem-solving mindset and ability to manage complex project challenges

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