Communication Specialist

Join one of the biggest IT Services companies in the world Here you can transform your career Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for a Communication Specialist, who wants to learn and transform their career, in a CLT contract, hybrid / on-site, in the state of Minas Gerais. In this role you will: The Communication Specialist plays a vital role in managing and enhancing the communication channels within the IT department and between IT and other departments. The role involves creating, implementing, and maintaining effective communication strategies to promote clarity and efficiency in the dissemination of information. In addition, the specialist will translate complex technical aspects into content that is easy for the user to understand. Main Responsibilities: · Content Development: Develop and maintain IT communication materials, such as technical documentation, user manuals, FAQs, and newsletters. · Project Management and Leadership: Lead projects and communication initiatives of the IT department, from planning to execution and evaluation. Manage a team of junior communication specialists. · Strategy and Continuous Improvement: Develop and implement performance metrics to assess the effectiveness of communication strategies. Conduct regular systems audits and user feedback sessions to identify areas for improvement in communication tools. · Technical Support and Tools: Provide technical support and troubleshooting for communication tools, ensuring minimal downtime9. Use communication tools such as SharePoint, Slack, Zoom, and Microsoft Teams. · Coordination and Collaboration: Act as a liaison between the IT department and other departments. Coordinate with multiple teams to ensure consistency and accuracy of information. · Administration and Documentation: Maintain records of communications and feedback. Prepare regular reports on the effectiveness of communication to senior management. Essential Requirements (Hard Skills): · Experience: Minimum of 5-7 years of experience in IT communications or a related field. · Education: Bachelor's degree in Information Technology, Communication or related field. · Tool Proficiency: Knowledge of content management systems (CMS) and document management systems. Ability to use graphic design tools, such as Adobe Creative Suite. · Languages: English and/or French are considered an asset. Soft Skills: · Communication: Excellent verbal and written communication skills19. Strong ability to influence and communicate. · Problem Solving: Strong analytical and problem-solving skills. · Leadership: Proven experience in managing communication strategies and projects22. Ability to lead and guide a team. · Adaptability: Ability to work under pressure and manage multiple projects simultaneously. Ability to adapt to new technologies and learn quickly. Differentials (Nice to Have): · Education: Master's degree in Information Technology, Communication or related field. · Certifications: Certifications in project management or communication-related fields. · Knowledge: Experience in multimedia content creation and graphic design. Knowledge of best practices and emerging trends in IT communications. Please attach resume in English> > > > > > What do we offer? TCS Benefits in Brazil: ● Health insurance ● Dental Plan ● Life insurance ● Transportation vouchers ● Meal/Food Voucher ● Childcare assistance ● Gympass ● TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates ● Partnership with SESC ● Reimbursement of Certifications ● Free TCS Learning Portal – Online courses and live training ● International experience opportunity ● Discount Partnership with Universities and Language Schools ● Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire ● TCS Gems – Recognition for performance ● Xcelerate – Free Mentoring Career Platform At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is “Inclusion without exception”. Join us and become a TCSer #Buildingonbelief RGS: 4807878 - 10265341