Sap Specialist

Há 5 horas


São Paulo, Brasil ADM Tempo inteiro

Job Overview

The SAP/SuccessFactors Specialist will be part of ADM’s Service Delivery Organization, responsible for ensuring high system availability and reliable operations across all ADM systems.

In this role, you will analyze and resolve user tickets, collaborate with internal teams and third-party providers, and ensure timely resolution within defined Operational and Service Level Agreements (SLAs).

You will also partner with architects, developers, and testers to design and deliver small enhancements aligned with the global template, following approval from the Solution Delivery Organization.

Key Responsibilities

- Provide deep functional and technical expertise in the respective process area, with solid understanding of key integration points across modules and technical components.
- Take full ownership of support tickets within your process area;
collaborate with integration, development, and external support teams to ensure timely resolution within SLA limits.
- Maintain integrity of the global and regional templates designed by Solution Delivery teams while resolving incidents.
- Conduct thorough testing — including regression testing — before final user validation and release.
- Adhere to ADM IT processes and Service Management standards, ensuring accurate and up-to-date ticket documentation.
- Design and configure minor system enhancements, following ADM’s configuration and naming standards, and document functional design specifications.
- Support audit and compliance requests by providing accurate and timely technical inputs.
- Ensure all activities comply with regulatory, security, and ADM policy requirements.
- Partner with global process and system experts to identify and implement continuous improvement opportunities in business processes.

Job Requirements

- Experience in one or more SAP/SuccessFactors modules;
experience with S/4HANA strongly preferred.
- Functional knowledge in HR processes such as Employee/Personnel Administration, Payroll, Organization Management, Talent, Compensation, Benefits, Time & Attendance, and Learning Management;
experience in HCM or SuccessFactors required.
- Experience with integration between SAP HCM/SuccessFactors and S/4HANA;
integration with external payroll or learning systems is a strong plus.
- Understanding of SAP/SuccessFactors localizations supporting global HR deployments.
- Proven experience in a support analyst role within a medium or large organization.
- Experience providing 24x7 global support in multicultural, distributed teams.
- Previous experience leading a team of support analysts is highly preferred.
- Exposure to full lifecycle SAP implementations and agile methodologies is an advantage.
- Strong analytical, organizational, and communication skills, with ability to convey complex information clearly to both technical and non-technical audiences.
- Ability to work effectively in a fast-paced, dynamic, and global environment, managing changing priorities with flexibility and professionalism.
- Strong collaboration, conflict resolution, and problem-solving skills.
- Willingness to work occasional weekends, holidays, or different shifts as required to meet SLA commitments.
- Availability to travel occasionally (domestic and international).
- Bachelor’s degree in Information Systems, Business, or a related field.
- Fluency in English is mandatory;
Spanish is desirable


  • Consultor SAP CO Senior

    1 semana atrás


    São Paulo, São Paulo, Brasil Intragroup SAP® Specialist Tempo inteiro R$90.000 - R$120.000 por ano

    Descrição da EmpresaFundada no Brasil em 2001, a Intragroup SAP Specialist fornece soluções por meio de consultoria em áreas específicas relacionadas ao SAP ECC, Hana, FI / CO, SD, MM, CRM, BW, NF-e e todas as obrigações acessórias da legislação brasileira. Nosso foco principal é otimizar e implementar processos de negócios utilizando a...


  • São Paulo, Brasil SAP Tempo inteiro

    Accelerated Sales Specialist for RISE with SAP Position Summary A scalable subject matter expert who partners with Account Executives to accelerate cloud revenue growth through strategic initiatives and transformative sales motions. The ASE focuses on high‑impact engagements in the Select and Extend phases of the Customer Value Journey, expands the SAP...

  • Customer Support Specialist

    2 semanas atrás


    São Paulo, SP, Brasil SAP Tempo inteiro

    **We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...


  • São Leopoldo, RS, Brasil SAP Tempo inteiro

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP iXp Intern

    Há 3 dias


    São Leopoldo, Brasil SAP Tempo inteiro

    We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...

  • SAP iXp Intern

    Há 7 dias


    São Leopoldo, Brasil SAP Tempo inteiro

    What you’ll do Position title:  SAP iXp Intern - Partner Support SpecialistLocation:  São Leopoldo, RS, Brazil - hybrid (3x per week)• Provide operational support to SAP Partners across their partnership lifecycle.• Ability to be flexible in the approach to support SAP Partners in a fast-paced and dynamic environment.• Contribute to drive...


  • São Paulo, Brasil SAP SE Tempo inteiro

    SAP RISE Cloud Architect & Advisory Specialist Please submit your CV in English in order to proceed in the process This opportunity requires you to work 3 times a week in SAP office in São Paulo. EXPECTATIONS AND TASKS This is a customer facing role where you will support the sales teams during the entire cycle of a Cloud deal. Following are the key tasks...


  • São Paulo, Brasil SAP Tempo inteiro

    Requisition ID: Work Area: Sales Support Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Valdecir Rodrigues Recruiter Name: Thais Nadim Please submit your CV in English in order to proceed in the process This opportunity requires you to work 3 times a week in SAP office in São Paulo....


  • São Paulo, Brasil SAP Tempo inteiro

    Requisition ID: Work Area: Sales Support Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Valdecir Rodrigues  Recruiter Name: Thais Nadim ** Please submit your CV in English in order to proceed in the process ** ** This opportunity requires you to work 3 times a week in SAP office in...


  • São Leopoldo, Brasil SAP Tempo inteiro

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...