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At Traefik Labs, we don't just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems. This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massive Open Source ecosystem. The "Must-Haves" - The Stack: Kubernetes, Traefik, Docker, and a deep understanding of Infrastructure. - Excellent English: You will communicate with global customers and our engineering team daily. Fluency is non-negotiable. - Mindset: Radically customer-centric. You enjoy helping people solve technical blockers. Logistics - Time Zone: Must be compatible with EST (US Eastern Time). - Shift: This role follows a Late Shift / On-Call model, including a 1-in-3 weekend rotation. What You'll Do - Bridge the Gap: Support our enterprise customers. - OSS Impact: You will analyze issues in our Open Source projects, working with the core Traefik team to maintain top-tier quality for millions of users. - Quality First: You aren't just a messenger; you are a technical gatekeeper ensuring our software remains top-quality. - Be the Advocate: You are customer-centric by nature, obsessed with finding the best possible solution for the user. Why Traefik Labs? - 3.4B+ Downloads: Your work supports the world's most popular cloud-native proxy. - No Politics: We are a lean team where ideas compete on merit. - High Agency: We value "first principles" thinking and proactive problem solvers. #hiring #supportengineer #kubernetes #traefik #cloudnative #remotejobs #LATAM #EST #opensource
