Customer Onboarding Specialist

4 semanas atrás

Fortaleza, Brasil Smarter Contact Tempo inteiro

We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly. This role defines the customer’s first impression of Smarter Contact and has clear growth potential within a fast-scaling SaaS company. This is a direct-hire role.

About us:

Smarter Contact is the market-leading AI-powered communications platform for real estate professionals in the U.S., powering tens of millions of text and voice conversations every month, helping real estate professionals close more deals.

🔥 What You’ll Own:

- Lead and follow up on all 1-1 or group onboarding sessions via phone, video, text, and email using our own tech stack
- Complete all daily CRM tasks (to-dos, emails, texts, calls, etc.)
- Guide customers through initial setup, configuration, and first live campaigns
- Establish clear expectations for SMS performance, compliance, and best practices
- Reinforce Smarter Contact’s value proposition, positioning, and differentiators
- Ensure customers reach defined activation milestones within the onboarding window
- Proactively identify confusion, friction, or risk during onboarding-escalate and resolve
- Document onboarding outcomes, next steps, and handoff notes clearly in CRM
- Partner closely with Sales, Marketing, and Customer Experience to ensure a clean transition post onboarding
- Work a minimum of 40 hours/week between 10 AM - 7 pm Eastern Standard Time or later, Monday to Friday

🧠 What We’re Looking For:

- 4+ years in Customer Success, Onboarding or Implementation at a SaaS company
- Excellent communication and conversational skills, both written and verbal
- Proficient or native level English (full business fluency)
- Detail-oriented, process-driven, and highly organized
- Engaging, personable, and energetic in customer interactions
- Comfortable working at high volume without losing quality
- Sales-trained and able to identify business expansion opportunities
- Coachable, performance-driven, accountable, and a strong team player,
- Proven track record of meeting and/or exceeding a business expansion quota

✨ Bonus Points:

- Experience working at a telecom SaaS
- Experience working with real estate agents or using real estate SaaS tools

⚡️ Why Smarter Contact?

- USD base compensation
- 15 days PTO + 5 sick days + 10 floating holidays
- High autonomy, fast execution, real impact
- Professional development benefit
- Wellness benefit
- Employment anniversary and birthday gift
- Quarterly health allowance
- Remote-first team with a strong performance culture
- This opportunity is offered as a full-time independent contractor role

🚫 Please Don’t Apply If:

- You prefer a low-pressure, low-output environment
- You’re not fluent in English or are uncomfortable communicating directly with cross-functional teams
- You don’t meet the minimum customer success experience
- No experience working for a SaaS company

🚀 Ready to grow with us?

We’re looking for a proven Customer Onboarding Specialist ready to build the next chapter of their career — and stay for the long haul. If that’s you, we’d love to hear from you.

  • Customer Retention Specialist

    1 dia atrás

    Fortaleza, Brasil Varsity Tutors Tempo inteiro

    Varsity Tutors, a Nerdy company, is looking for international Customer Retention Specialists based in Brazil to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning...

  • Customer Service Specialist

    1 dia atrás

    Fortaleza, Brasil Aerial Optic Tempo inteiro

    **I CARE**, Integrity, Commitment, Advocacy, Respect, Excellence.To some, these may be mere words, remnants of a time when companies embraced their history and delivered on their promises.At Aerial Optic, LLC we live these Core Values every day.**Position Description**:The Customer Service Specialist will interact with the company's customers by addressing...

  • Onboarding Success Analyst

    2 semanas atrás

    Fortaleza, Brasil BairesDev Tempo inteiro

    Who we are BairesDev is proud to be one of the fastest-growing companies in Latin America. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of IT Talent and nurture their professional growth on exciting projects for companies. With more than 3500 employees in 27 countries and world-class clients from start-ups to...

  • Presales Operations Specialist

    3 semanas atrás

    Fortaleza, Brasil BairesDev Tempo inteiro

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.Presales Operations Specialist...

  • Onboarding Success Support

    2 semanas atrás

    Fortaleza, Brasil BairesDev Tempo inteiro

    Who we are BairesDev is proud to be one of the fastest-growing companies in Latin America. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of IT Talent and nurture their professional growth on exciting projects for companies. With more than 3500 employees in 27 countries and world-class clients from start-ups to...

  • Analista De Customer Experience

    2 semanas atrás

    Fortaleza, Brasil Grupo Brsign Tempo inteiro

    Estamos à procura de umAnalista de Customer Success para se juntar ao nosso time e ajudar nossos clientes a atingirem seus objetivos com nossos serviços.Se você é apaixonado por atendimento ao cliente, possui habilidades analíticas e quer fazer parte de um ambiente de trabalho focado em autodesenvolvimento e resultados, essa oportunidade é para...

  • Customer Success Consultant

    1 dia atrás

    Fortaleza, Brasil Gofluent Tempo inteiro

    Join Our Team & Make an ImpactAre you passionate about building strong client relationships and driving success?We are looking for a Customer Success Consultant to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions.As a key partner to our clients, you will play an essential role in fostering...

  • Customer Success Consultant

    3 semanas atrás

    Fortaleza, Brasil goFLUENT Tempo inteiro

    Join Our Team & Make an Impact Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Consultant to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions. As a key partner to our clients, you will play an essential role in fostering...

  • Telecom Specialist

    2 semanas atrás

    Fortaleza, Brasil V.tal | o futuro passa por aqui Tempo inteiro

    **Responsabilidades e atribuições** - Maintenance of SDH/SONET/DWDM transmission equipment related to Submarine Fiber Optic Cable System(s), including Power equipment interface and Management Systems based at CLS (Cable Landing Station) and the PFE (Power Feeding Equipment) for the electrical part of submarine system at CLS; - Conduct Preventive...

  • Telecom Specialist

    1 semana atrás

    Fortaleza, Brasil V.Tal | O Futuro Passa Por Aqui Tempo inteiro

    **Responsabilidades e atribuições**- Maintenance of SDH/SONET/DWDM transmission equipment related to Submarine Fiber Optic Cable System(s), including Power equipment interface and Management Systems based at CLS (Cable Landing Station) and the PFE (Power Feeding Equipment) for the electrical part of submarine system at CLS;- Conduct Preventive Maintenance...