Program Manager – Salesforce

Program Manager – Salesforce Portfolio & Program Management

Location: Hybrid (São Paulo, Brazil)

Address: Av. Pres. Juscelino Kubitschek, 2041 - Vila Olímpia, São Paulo - SP, 04543-011, Brazil

Role Overview

The Program Manager will oversee a portfolio of Salesforce-based applications supporting multiple business use cases across the Amazon Global Tax organization. This role is responsible for driving end-to-end program execution, portfolio prioritization, and cross-team coordination to ensure initiatives align with strategic objectives, resource capacity, and delivery timelines.

The Program Manager will act as a central point of orchestration between business stakeholders, product teams, and delivery partners, with a strong emphasis on intake governance, roadmap management, and operational planning. This individual will bring a strong understanding of Salesforce, technology delivery, and product-oriented thinking, and will be responsible for translating complex initiatives into clear business cases, executive-level communications, and measurable outcomes.

This role will regularly communicate program status to senior stakeholders, contribute to Monthly and Quarterly Business Reviews (MBRs/QBRs), and support annual operational planning cycles.

Key Responsibilities

- Oversee Salesforce programs and applications supporting multiple business domains and use cases
- Lead portfolio intake, prioritization, and roadmap management aligned to strategic objectives
- Develop and articulate business cases, including scope, impact, dependencies, and resourcing needs
- Partner with cross-functional teams and external delivery partners to ensure alignment on priorities and execution
- Support annual and quarterly operational planning cycles, including OP1 and OP2 submissions and updates
- Manage and govern Salesforce-based portfolio management tools (e.g., Intake Manager, Project Tracker), ensuring data quality and adoption
- Collaborate with product and technology teams to maintain dashboards and reporting that provide visibility into portfolio health, capacity, and delivery status
- Communicate program updates, risks, and tradeoffs to senior leadership in a clear and concise manner
- Contribute to executive-level readouts, including MBRs and QBRs
- Maintain and update SOPs, documentation, and internal knowledge resources related to portfolio management processes

Required Skills

- Strong experience in program or portfolio management within a technology-driven environment
- Proven ability to manage multiple initiatives simultaneously across teams and stakeholders
- Strong understanding of Salesforce and enterprise technology ecosystems
- Experience writing and presenting business cases to senior stakeholders
- Excellent written and verbal communication skills, with the ability to synthesize complex information
- High degree of organization, ownership, and accountability in managing timelines and deliverables
- Data-driven mindset with strong Excel skills and experience working with dashboards and reporting
- Hands-on experience using Salesforce, Smartsheet, or similar program/project management tools

Preferred Skills

- Background in Product Management or Technical Program Management
- Experience supporting portfolio or roadmap management functions
- Familiarity with operational planning frameworks and annual planning cycles
- Experience working with automation, digital transformation, RPA, AI/ML, LLM, or GenAI initiatives
- Experience working in complex, cross-functional enterprise environments
- Prior experience contributing to executive business reviews and leadership reporting