Desktop Support Technician
Há 8 horas
Job Description: Desktop Support Engineer L2
Location: São Paulo
Experience: 4-5 years
Language: English
Role Overview:
We are seeking a skilled and motivated Desktop Support Engineer L1 L2 to join our team in São Paulo. The ideal candidate will possess strong technical expertise, a problem-solving mindset, and a customer-first approach. You will be responsible for delivering high-level support for desktop systems, applications, and network-related issues.
Key Responsibilities:
Desktop & Application Support:
Troubleshoot and resolve Level 2 issues related to hardware, software, and operating systems (Windows/Linux/Mac).
Provide support for business-critical applications, ensuring minimal downtime.
Manage software installations, updates, and patches.
Network Support:
Troubleshoot network connectivity issues, including LAN, WAN, VPN, and Wi-Fi.
Assist in managing switches, routers, and firewalls when required.
Hardware Maintenance:
Diagnose and resolve hardware-related issues with desktops, laptops, and peripherals.
Coordinate hardware replacements or repairs with vendors.
User Support & Training:
Guide end-users on system functionalities and best practices.
Create and maintain technical documentation and user manuals.
System Security & Compliance:
Ensure compliance with company policies related to IT and cybersecurity.
Monitor and resolve antivirus, malware, and other security alerts.
Incident Management:
Log, prioritize, and resolve tickets within the defined SLA.
Escalate unresolved issues to Level 3 teams or external vendors.
Key Skills & Qualifications:
Technical Expertise:
Proficiency in managing Windows, macOS, and Linux systems.
Strong knowledge of Active Directory, Group Policies, and DNS/DHCP.
Hands-on experience with Office 365, Microsoft Teams, and similar applications.
Familiarity with virtualization tools like VMware or Hyper-V.
Network Skills:
Strong understanding of TCP/IP, DHCP, and DNS.
Experience with VPN and network troubleshooting tools.
Certifications (Preferred):
CompTIA A+, Network+
Microsoft Certified Solutions Associate (MCSA) or equivalent
ITIL Foundation Certification
Soft Skills:
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
-
Desktop Support Specialist
2 semanas atrás
estado de minas gerais, Brasil E-IT Tempo inteiroHi, Greetings from EIT Professionals. Role: L1 Support Engineer Location: Extrema, Brazil (Onsite) Duration: Contract Job Summary: The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology. This role involves both remote and hands-on assistance, handling...
-
Desktop Euc Support L1
1 semana atrás
Rio de Janeiro, Brasil Iron Systems Tempo inteiro**Recommends and / or performs upgrades on systems to ensure longevity.** - **Works with procurement staff to purchase hardware and software.** - **Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals** - **Operating Systems (OS) installation / re - installation, upgrades and patches for desktops** -...
-
IT Support Technician
Há 6 dias
Rio de Janeiro, Brasil SBM Offshore Tempo inteiro**Req Id**:11007**Job Family**:IT**Location**:Rio de Janeiro, BR, 20021-290**Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy.** **Nearly 5,000 SBMers globally are proud to design, build and...
-
Laboratory Technician
Há 3 dias
Rio De Janeiro, Brasil Schlumberger Tempo inteiro**JobName**:Laboratory Technician **JobSummary **:The Laboratory Technician is responsible for delivering safe, efficient, and reliable PSD to customers. The Laboratory Technician identifies opportunities to improve service delivery. This person performs quality assurance tests on company products, prepares laboratory reports prior to service delivery at...
-
IT Onsite Technician
Há 3 dias
Rio de Janeiro, Brasil Hemmersbach GmbH & Co. KG Tempo inteiroDeliver exceptional customer service to our clients, repairing (laptops, RPOS systems, server, blades etc..) - Brazil - Rio de Janeiro, Brazil - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extensive paid training- Extra hours compensation- Flat hierarchies- International environment- Job with purpose- Onboarding...
-
Audio Visual Technician
Há 9 horas
Rio de Janeiro, Brasil Axiom Technologies Tempo inteiroAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.comWe are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users...
-
IT Technician
1 semana atrás
Rio de Janeiro, Brasil Foxys Computing Services Tempo inteiroThe position of **Deskside Technician On-demand (dispatch)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. **Essential duties for the position include, but are not limited to the following**: - Provide onsite support to Authorized Users...
-
Instrument Technician
2 semanas atrás
Rio de Janeiro, Brasil Sbm Offshore Tempo inteiroOur people enable continuous progress.Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore's Now, see how a role change can develop you, and us, even more.About Us: SBM Offshore is the world's deepwater ocean-infrastructure expert.Our work is already resulting in cleaner, more efficient energy production in...
-
Electrical Technician
2 semanas atrás
Rio de Janeiro, Brasil Sbm Offshore Tempo inteiroOur people enable continuous progress.Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore's Now, see how a role change can develop you, and us, even more.About Us: SBM Offshore is the world's deepwater ocean-infrastructure expert.Our work is already resulting in cleaner, more efficient energy production in...
-
Técnico de Suporte Local
Há 5 dias
Rio de Janeiro, Brasil CTC Tempo inteiroBuscamos **TÉCNICO DE SUPORTE LOCAL** **para atuar em um dos nossos clientes, alocado no Centro do Rio de Janeiro. Aqui você ajudará a solucionar problemas dos usuários referentes à tecnologia, como: Instalação e configurações de softwares; Manutenção de equipamentos; Auxiliar nas resoluções de dúvidas dos usuários. **Responsabilidades e...