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**Req Id**:11007**Job Family**:IT**Location**:Rio de Janeiro, BR, 20021-290**Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy.**
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**Oceans play a central role in producing the energy of today and of tomorrow. We work together with the world’s leading energy companies to make that happen. We act responsibly and ethically so that communities where we operate benefit from our presence and activities.**
**We are committed to sharing our experience to deliver safe, sustainable, and affordable energy from the oceans for generations to come.**
**We are Energy. Committed.**
**#OGJS**
**ROLE PURPOSE**
The IT Support technician is responsible for the first operational and functional support on IT services to the end-users to ensure that the agreed service agreements are met and to prevent interferences in the day-to-day activities of the end-users.**ROLE CONTRIBUTION**
- 1. In order to ensure a high level of Customer Care (resulting in Customer Satisfaction) to the end-users, you are to:
- 1.1. Provide quality support to the day-to-day activities of the end-users;
- 1.2. Execute incident management according to the set mandate;
- 1.3. Provide training and education on impactful changes and new IT solutions entering the IT\ end-user hardware
- and generic software portfolio;
- 1.4. Act as the Single Point of Contact (SPOC) towards the end-users ;
- 1.5. Make yourself visible towards the end-user in order to promote the communication between the end-users and IT.- 2. In order to ensure knowledge sharing & gaining successful cross-functional collaborations within the IT community, you are to:
- 2.1. provide accurate and detailed information when escalating to the next support level;
- 2.2. pro-actively approach involved colleagues to get feedback and updates in order to accurately inform the end-user of the progress made and status;
- 2.3. inform and educate your IT colleagues on IT cross
- functional topics encountered
- 2.4. within the role applicable environment;
- 2.5. Communicate/ escalate recurring issues and problems.**REQUIREMENTS**
- Completed education in IT courses;
- Solid experience in IT Service Desk role, providing onsite technical support, remote support using remote desktop;
- Mandatory experience in Windows environment, Cisco end-user devices, Jabber, O365 and MSTeams, SCCM;
- Experience with Level 1 network troubleshooting in an end-user environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting.
**GENERAL INFORMATION**- SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
