IT Onsite Technician

Há 2 dias

Rio de Janeiro, Brasil Hemmersbach GmbH & Co. KG Tempo inteiro

Provide IT support, Handle daily technical support activities on desktop/laptop support, data network and server management, Telephone services, printer/Scanner/FAX support experience.
- Brazil - Rio de Janeiro, RJ
- Professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Flat hierarchies- Health insurance- Internal career development- Meal voucher- Onboarding program- Trusted working hours- Unlimited employment contract**Your skills**:

- Customer-oriented attitude
- Excellent problem-solving and multitasking skills
- Ability to perform complex troubleshooting of networked devices (laptops, tablets, mobile phones, printers, etc.).
- Advanced English skill - conversation/writing/listening and comprehension - able to take part in meetings, trainings ETC
- Have Service Now tool experience.

**Your Tasks**:

- Onsite support Services shall be delivered by a Dedicated Engineer (based at Customer Location and responding to tickets in Hemmersbach ticketing system).
- These services will be a combination of workplace services (including laptops, desktops, end user devices, peripherals and software) and local hosting services (including assistance for servers and storage hardware).
- Dedicated Engineer is obliged to follow all operational procedures and processes provided by
Hemmersbach and/or the Customer. These will be described during initial training.
- Customer facing soft skills. Ability to work with end users.
- Strong verbal and written communication skills (English) Spanish will be considered as a Bonus
- Experience solving IT problems.
- Have worked in IT projects of moderately medium-complex scope
- Have worked with following devices, PABX, Printers, Mobile configuration, Peripherals (keyb, mice, headset, camera, etc)
- Exercises independent judgment within defined practices and procedures to determine appropriate action and Evaluates unique circumstances and makes recommendations.
- Typically 2-4 years of experience
- Ability to provide disposal services (including decommissioning, packaging, transporting and physical disposal or recycling as required)
- Hands and eyes server support

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

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