IT Field Support Specialist

Há 7 dias

Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

IT Field Support Specialist**Req Id**:20247**Job Family**:IT Operations Management**Location**:Rio de Janeiro, BR, **Description**:- Purpose- Deliver on-site technical support to ensure uninterrupted IT operations and optimize system performance for end-users in diverse environments- Responsibilities- Provide on-site technical support to end-users, including troubleshooting hardware, software, and network issues to ensure mínimal disruption to business operations.- Conduct regular maintenance and repairs as needed to optimize performance and reliability.- Ensure connectivity to local area networks (LANs), wireless networks, and internet services. Troubleshoot network connectivity issues and assist with network infrastructure setup and maintenance.- Maintain accurate records of support activities, including ticket logging, resolution steps, and hardware/software inventory. Document troubleshooting procedures and user guides for future reference.- Deliver excellent customer service by responding to support requests promptly, addressing user concerns with empathy and professionalism, and ensuring customer satisfaction with resolution outcomes.- Accountable for delivering high-quality on-site support services that meet or exceed end-user expectations, ensuring a positive user experience and fostering trust in IT support capabilities.- Education- A high school diploma or equivalent is required. Additional technical education or certification in information technology, computer science, or a related field is preferred.- Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) are preferred but not mandatory.- Proficiency in English is essential for effective communication with team members, end-users, and stakeholders.- An associate's degree in information technology, computer science, or a related field is advantageous.- Experience- Prior experience in a technical support role or customer service position is beneficial, but not required for entry-level positions.Demonstrated experience in diagnosing and resolving hardware, software, and network issues for end-users in a timely and efficient manner.- Proven track record of providing excellent customer service and support, with the ability to communicate technical information clearly and effectively to non-technical users.- Hands-on experience providing on-site technical support to end-users, including hardware setup, configuration, and troubleshooting.- Experience in maintaining and repairing desktops, laptops, printers, and other hardware devices, ensuring optimal performance and reliability.- Familiarity with troubleshooting network connectivity issues, including LANs, wireless networks, and internet services, to ensure uninterrupted access for end-users.- Ability to maintain accurate records of support activities, including ticket logging, resolution steps, and hardware/software inventory, ensuring transparency and accountability.- Experience in providing remote technical support to off-site users, utilizing remote access tools and techniques to troubleshoot and resolve issues efficiently.- Functional Competencies- Compliance- Governance, Risk and Control- Analytics and reporting Business Partnering- Change Management Risk Management- Systems and Technology- Planning

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