Support Specialist

3 semanas atrás

Rio de Janeiro, Brasil Mize Tempo inteiro

Get AI-powered advice on this job and more exclusive features. Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real financial value to our extensive network of clients. We are looking for a Tech Support Specialist that will be part of our global tech‑support team, will work closely with our operations team on our flagship product maintenance and daily operations while assisting the entire R&D team. Each member of our team is an all‑around player that influences the product from the overall experience to the development, and you'll be no different. You should be passionate about building a product end‑to‑end, through the UX, design, coding, testing, and deployment phases. Responsibilities Perform in‑depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels. Maintain a low rate of non‑bug escalations to the development team. Write technical notes and troubleshooting procedures to be used by the entire Support. Manage assigned cases to meet service level agreements, while continuously providing updates to the business. Ongoing support and working closely with the business teams throughout the company. Requirements 1+ years’ experience in technical support, deployment, system roles Experience with system log analysis Experience with Zendesk Creative troubleshooting abilities Ability to understand flows and provide creative technical solutions Proficiency in English (written and verbal) - Must Ability to comply with tight deadlines and self‑prioritize Multi‑tasking, self‑learning, highly motivated and a team player Experience working in the Travel Industry - advantage Seniority level Not Applicable Employment type Full-time Job function Other Industries Software Development Referrals increase your chances of interviewing at Mize by 2x Sign in to set job alerts for "Support Specialist" roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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