IT Field Support Specialist

Há 2 dias

Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

IT Field Support Specialist

**Req Id**:20247

**Job Family**:IT Operations Management

**Location**:Rio de Janeiro, BR, 20021-290

**Description**:

- Purpose- Deliver on-site technical support to ensure uninterrupted IT operations and optimize system performance for end-users in diverse environments
- Responsibilities- Provide on-site technical support to end-users, including troubleshooting hardware, software, and network issues to ensure mínimal disruption to business operations.
- Conduct regular maintenance and repairs as needed to optimize performance and reliability.
- Ensure connectivity to local area networks (LANs), wireless networks, and internet services. Troubleshoot network connectivity issues and assist with network infrastructure setup and maintenance.
- Maintain accurate records of support activities, including ticket logging, resolution steps, and hardware/software inventory. Document troubleshooting procedures and user guides for future reference.
- Deliver excellent customer service by responding to support requests promptly, addressing user concerns with empathy and professionalism, and ensuring customer satisfaction with resolution outcomes.
- Accountable for delivering high-quality on-site support services that meet or exceed end-user expectations, ensuring a positive user experience and fostering trust in IT support capabilities.
- Education- A high school diploma or equivalent is required. Additional technical education or certification in information technology, computer science, or a related field is preferred.
- Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) are preferred but not mandatory.
- Proficiency in English is essential for effective communication with team members, end-users, and stakeholders.
- An associate's degree in information technology, computer science, or a related field is advantageous.
- Experience- Prior experience in a technical support role or customer service position is beneficial, but not required for entry-level positions.Demonstrated experience in diagnosing and resolving hardware, software, and network issues for end-users in a timely and efficient manner.
- Proven track record of providing excellent customer service and support, with the ability to communicate technical information clearly and effectively to non-technical users.
- Hands-on experience providing on-site technical support to end-users, including hardware setup, configuration, and troubleshooting.
- Experience in maintaining and repairing desktops, laptops, printers, and other hardware devices, ensuring optimal performance and reliability.
- Familiarity with troubleshooting network connectivity issues, including LANs, wireless networks, and internet services, to ensure uninterrupted access for end-users.
- Ability to maintain accurate records of support activities, including ticket logging, resolution steps, and hardware/software inventory, ensuring transparency and accountability.
- Experience in providing remote technical support to off-site users, utilizing remote access tools and techniques to troubleshoot and resolve issues efficiently.
- Functional Competencies- Compliance- Governance, Risk and Control- Analytics and reporting Business Partnering- Change Management Risk Management- Systems and Technology- Planning

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