Base Station Monitoring Engineer

4 semanas atrás

Brazil Positec Tempo inteiro

Job Responsibilities:

- System operation status monitoring. Regularly record core system operation indicators through the web page (such as user online status, system availability, etc.). When anomalies are detected, handle them according to the SOP. If the issue cannot be resolved, escalate it to the base station maintenance engineer or platform maintenance engineer for further handling.
- Base Station Status Inspection and Fault Handling. Use automated inspection tools to check the status of faulty base stations in each country, and send the daily fault list to the RTK experts in each country via email. When a fault is reported, perform initial handling according to the SOP. .If the fault cannot be resolved, escalate it to the base station maintenance engineer.
- Technical Support. Requests for technical support from NRTK specialists and users need to be answered within 30 min.

Ability Requirements:

- High school or above education, no specific major requirements, with at least one year of experience in customer service, after-sales, technical support, or related fields.
- English reading and writing skills.
- Proficient in using office software. Word, Excel, email.
- Work experience in software operations and maintenance is preferred

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