Service Desk Senior Agent
1 semana atrás
Experience: 3–5 years We are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance. Key Responsibilities Service Desk Management: Oversee daily operations to ensure efficient and effective IT support. SLA & KPI Compliance: Monitor and maintain service levels and performance metrics. Voice Support: Deliver technical assistance via voice calls, resolving infrastructure issues promptly. Multilingual Support: Provide support in English and at least one additional language (Portuguese, French, Canadian French, Spanish, German, Polish, Vietnamese, or Mandarin). Incident Resolution: Manage incidents with accurate documentation and timely follow-up. Problem Solving: Diagnose and resolve technical issues with effective solutions. Collaboration: Work closely with IT teams and stakeholders for seamless service delivery. Mentorship: Train and guide junior agents to build a skilled and collaborative team. Documentation: Maintain clear and comprehensive process and resolution records. Qualifications Experience: 3–5 years in IT Infrastructure Service Desk operations. Technical Skills: Strong knowledge of IT infrastructure (hardware, software, networks). SLA & KPI Expertise: Proven ability to meet performance targets. Communication: Excellent verbal and written skills in English and one additional language. Problem-Solving: Analytical mindset to troubleshoot and resolve issues. Customer Service: Commitment to delivering a positive user experience. Certifications: ITIL, CompTIA A+ or equivalent (preferred). Preferred Skills Familiarity with ITSM tools and remote support techniques. Knowledge of ITIL best practices.
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Service Desk Senior Agent
2 semanas atrás
São Paulo, Brasil LTIMindtree Tempo inteiroExperience: 3–5 years We are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance. Key Responsibilities Service Desk...
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Service Desk Senior Agent
1 semana atrás
São Paulo, Brasil LTIMindtree Tempo inteiroExperience: 3–5 yearsWe are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance.Key ResponsibilitiesService Desk...
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Service Desk Senior Agent
1 semana atrás
São Paulo, Brasil Ltimindtree Tempo inteiroExperience:3–5 yearsWe are seeking an experiencedService Desk Senior Agentto lead IT Infrastructure Service Desk operations and ensure exceptional service delivery.The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance.Key ResponsibilitiesService Desk...
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It Service Desk Leadership Role
Há 7 dias
São Paulo, Brasil LTIMindtree Tempo inteiroExperience: 3–5 years We are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance. Key Responsibilities Service Desk...
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It Service Desk Leadership Role
Há 6 dias
São Paulo, Brasil LTIMindtree Tempo inteiroExperience: 3–5 years We are seeking an experienced Service Desk Senior Agent to lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance. Key Responsibilities Service Desk...
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Agente de Service Desk
2 semanas atrás
São Paulo, São Paulo, Brasil Sonda It Tempo inteiro R$152.200 por anoBom dia,Hoje estou com uma vaga para Agente de Service Desk nas seguintes condic¸o~es:Modalidade: CLT – Presencial em Brasi´lia/DF Hora´rio de trabalho: 13:20 AS 19:40?? Sala´rio: 1.522,00?? Vale Refeic¸a~o R$ 37,00 por dia ?? Seguro de Vida;?? Assiste^ncia Me´dica com coparticipac¸a~o de 30% nas consultas e exames ?? Assiste^ncia...
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Service Desk Agent
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São Paulo, Brasil Kemira Tempo inteiroLocation: Sao Paulo, BR - Location Details: **Title**:Service Desk Agent**: **Your responsibilities will include**: - Being the first point of contact for internal users and outsourcing providers. - Registering, analyzing, categorizing, and prioritizing received tickets. - Providing first-level support to Kemira end users with common issues such as:...
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Agente de Service Desk
2 semanas atrás
São Paulo, São Paulo, Brasil Sonda It Tempo inteiro R$3.000 - R$4.500 por anoA SONDA é o maior provedor de serviços de TI da América Latina, líder em integração de sistemas, apoio e terceirização de TI. Com mais de 40 anos de atuação e em constante crescimento no Brasil, contrata talentos para compor uma equipe de soluções e serviços de alto valor agregado.Agente de Service Desk - 1BO que vc ira fazer ?- Suporte e...
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Agente de Service Desk
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Sao Paulo, Brasil SONDA IT Tempo inteiro**Viva a experiência SONDA** **Aqui você transforma sua carreira!** **Por que fazer parte da SONDA?** Porque assim como você, amamos o que fazemos, temos paixão por inovação e estamos convencidos de que através do conhecimento e da tecnologia vamos transformar não só os negócios de nossos clientes, mas também o futuro. Na SONDA você terá uma...
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Agente de Service Desk
1 semana atrás
São Paulo, Brasil SONDA IT Tempo inteiroBom dia, Hoje estou com uma vaga para Agente de Service Desk nas seguintes condic¸o~es:Modalidade: CLT – Presencial em Brasi´lia/DF Hora´rio de trabalho: 13:20 AS 19:40?? Sala´rio: 1.522,00?? Vale Refeic¸a~o R$ 37,00 por dia ?? Seguro de Vida;?? Assiste^ncia Me´dica com coparticipac¸a~o de 30% nas consultas e exames ?? Assiste^ncia...
