Senior network support engineer

Há 15 horas


brasil NETSCOUT Tempo inteiro

Senior Network Support Engineer / Resident Engineer - BrasiliaThe Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products.Specific Job Duties and ResponsibilitiesThe Senior Resident Support Engineer relies on experience and judgment to plan and perform a variety of critical tasks / responsibilities pertaining to the customer's NETSCOUT | Arbor deployment. These responsibilities require a high degree of autonomy and accountability and would include:Work with and provide guidance/support to the customer's operational and design staff, in the role of the NETSCOUT Arbor technical Subject Matter Expert.Be a trusted advisor to the customer on all technical areas related to the NETSCOUT Arbor security products.Design, implement, troubleshoot, diagnose, and resolve normal and complex technical issues associated with NETSCOUT Arbor security products installed in the customer network.Test and replicate customer configurations in a lab environment as and when required.Ensure the operational and functional requirements pertaining to the NETSCOUT Arbor solution installed in the customer environment are fulfilled from a technical standpoint.Track, investigate, escalate, and verify software defects as encountered and reported by customersDeliver on-demand technical workshops on NETSCOUT security products, to the customer's staff as needed.Work with other NETSCOUT internal functions like technical support, engineering, and product management as needed related to product issues as well as new features.Work closely with the NETSCOUT



  • Brasil NETSCOUT Tempo inteiro

    Senior Network Support Engineer / Resident Engineer - Brasilia The Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products. Specific Job Duties and Responsibilities The Senior Resident Support...

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