German customer service specialist
Há 6 horas
Estamos Contratando Costumer Service Specialist SeniorLite Tech | São Paulo (capital) • Modelo Híbrido • 1 vagaVocê temmais de 5 anos de experiência em Customer Experience, Atendimento ao Cliente ou Service Deske busca uma nova oportunidade em uma empresa internacional?Então queremos te conhecerALite Tech (antiga Lite Organização Ltda)está expandindo seu time de suporte e busca1 Analista de Service Desk Sênior , com forte experiência em atendimento ao usuário e resolução de incidentes.Sobre a vagaCargo:Analista de Service Desk / Customer Experience Sênior (ALEMAO)Contrato:PJ (Pessoa Jurídica)Carga horária:36 horas semanaisModelo:Híbrido(presencial + remoto)Local:São Paulo – capitalVocê será o primeiro ponto de contato dos usuários, garantindo um atendimento de alta qualidade e excelente experiência do cliente.ResponsabilidadesAtender usuários via telefone, e-mail e chatRegistrar, classificar e acompanhar chamados (tickets)Solucionar incidentes relacionados a sistemas, acessos, e-mails e uso de ferramentasRealizar reset de senhas e suporte remotoSeguir processos e base de conhecimento (KB)Garantir cumprimento de SLA, qualidade e satisfação do usuárioRequisitosAlemaofluente (oral e escrito)— obrigatórioMais de 5 anos de experiênciaem Customer Experience, Service Desk, Helpdesk ou Atendimento ao ClienteExcelente comunicação, empatia e foco no clienteDisponibilidade para atuar em modelo híbrido em São PauloEstrutura para trabalho remoto nos dias home officeDisponibilidade para atuar como PJ
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