It service operations engineer

Há 4 dias

Brasil Meituan Tempo inteiro

Responsibilities:Product Testing, Procurement, and System IntegrationValidate local products based on headquarters' architecture standards and execute procurement and device purchases.Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems.Manage system integration projects to ensure solutions align with headquarters' technical requirements and optimize execution according to local needs.IT Infrastructure and Network ManagementDevelop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards.Monitor office network quality using headquarters' tools, gather user feedback, and implement improvements.Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity.Service Management and CoordinationManage onsite services including desktop operations, IT asset management, and maintenance of public IT services.Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment.Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality.Standard Procedures, Reporting, and Team ManagementProvide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters.Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences.Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development.Requirements:Bachelor's degree or above, preferably in Computer Science, Information Technology, or related fields.At least 3 years of experience in IT service management, with overseas work experience preferred.Fluency in both Chinese and English, or Arabic and English, for effective communication is preferred.Familiar with the processes and technologies related to desktop operations, asset management, and conference room operations. Advantage with ITIL and PMP certifications.Excellent communication and team management skills, capable of working in a multicultural environment.Strong problem-solving skills、quick response capabilities and project collaboration skills.

  • On-site it support engineer

    Há 4 dias

    Brasil TECEZE Tempo inteiro

    Overview We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of...

  • Senior IT Support Engineer

    2 semanas atrás

    Brasil Rain Tempo inteiro

    Job Description Rain is the fastest-growing earned wage access (EWA) fintech in the U.S. , serving 3.5 million employees and backed by top investors like QED and Prosus . We’ve raised nearly $400M in funding—including the largest Series A in fintech history —and just closed our Series B to fuel our next stage of hypergrowth. We’re seeking an...

  • Information technology support engineer

    Há 4 dias

    Brasil TECEZE Tempo inteiro

    Job Title: On-Site IT Support Engineer Location : Sao paulo Brazil (Onsite) Duration : 3 months Contract (extendable) Overview We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and...

  • Information technology support engineer

    Há 2 dias

    Brasil TECEZE Tempo inteiro

    Job Title: On-Site IT Support Engineer Overview We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer...

  • Information technology support engineer

    Há 2 dias

    Brasil TECEZE Tempo inteiro

    Overview Teceze is seeking a dedicated and proactive On-Site IT Support Engineer to deliver hands-on technical support for our client’s local infrastructure, end-users, and critical systems. The ideal candidate will ensure smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. This role acts...

  • Information technology support engineer

    Há 2 dias

    Brasil TECEZE Tempo inteiro

    OverviewWe are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact...

  • Remote Senior IT Disaster Recovery Engineer

    2 semanas atrás

    Brasil Rain Tempo inteiro

    Job Description Rain is the fastest-growing earned wage access (EWA) fintech in the U.S. , serving 3.5 million employees and backed by top investors like QED and Prosus . We’ve raised nearly $400M in funding—including the largest Series A in fintech history —and just closed our Series B to fuel our next stage of hypergrowth. We’re seeking...

  • Sr. IT Operations Analyst

    1 dia atrás

    Brasil Recargapay Tempo inteiro R$80.000 - R$120.000 por ano

    Come Make an Impact on Millions of BraziliansAt RecargaPay, we're on a mission to deliver the best payment experience for Brazilian consumers and small businesses, by building a powerful digital ecosystem where the banked and unbanked connect, and where consumers and merchants have a one-stop shop for all their financial needs.We serve over 10 million users...

  • Technical support engineer

    2 semanas atrás

    Brasil Softbinator Technologies Tempo inteiro

    About us At Softbinator Technologies , we’re driven by innovation and excellence. As an engineer here, you’ll be working on high-impact projects that challenge the status quo and push the boundaries of technology. This is a place where you’ll tackle real-world problems , collaborate with exceptionally talented engineers , and build cutting-edge...

  • Base Station Monitoring Engineer

    1 dia atrás

    Brasil Positec Tempo inteiro

    Job Responsibilities： System operation status monitoring. Regularly record core system operation indicators through the web page (such as user online status, system availability, etc.). When anomalies are detected, handle them according to the SOP. If the issue cannot be resolved, escalate it to the base station maintenance engineer or platform maintenance...