Customer succes sr analyst

1 dia atrás


Brasil Koin Tempo inteiro

Buscamos Customer Success Analyst SR um altamente motivado e experiente para se juntar à nossa equipe de Fraude. Experiência prévia com soluções de prevenção à fraude – requisito excludente.Esta posição é fundamental para garantir uma experiência excepcional aos nossos clientes, desde a integração inicial até a manutenção de relacionamentos sólidos e a gestão de suas necessidades em prevenção de fraude e pagamentos. O candidato ideal será responsável por conduzir o processo de onboarding técnico de nossos serviços, bem como oferecer suporte e manter relações comerciais de longo prazo com cada cliente. Local de trabalho: São Paulo/SP – Modelo híbrido (presencial 1x por semana)Responsabilidades:Gestão de Clientes: Manter relacionamentos sólidos e de confiança com os clientes designados, entendendo suas necessidades e atuando como o principal ponto de contato para resolver dúvidas e garantir sua satisfação contínua.Onboarding e Integração: Guiar novos clientes no processo de integração técnica de nossas soluções de fraude e pagamentos, garantindo que todos os requisitos sejam atendidos e que a implementação seja bem-sucedida.Treinamento de Clientes: Oferecer treinamentos às equipes dos clientes para garantir o uso eficiente de nossas ferramentas e serviços de fraude e pagamentos, maximizando o valor da solução.Análise de Desempenho e Acompanhamento: Realizar análises periódicas do desempenho das soluções implementadas, identificando oportunidades de melhoria e ajustando estratégias conforme as necessidades dos clientes.Interação com Equipes Internas: Colaborar estreitamente com as equipes de produto, suporte e desenvolvimento para resolver problemas técnicos e gerenciar melhorias que beneficiem os clientes.Atualização e Relatórios: Manter os clientes informados sobre novidades e melhorias nos produtos, além de apresentar relatórios periódicos sobre a eficácia e os resultados das soluções.RequisitosExperiência de pelo menos 3 anos em funções de


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