
Customer succes sr analyst
1 dia atrás
Buscamos Customer Success Analyst SR um altamente motivado e experiente para se juntar à nossa equipe de Fraude. Experiência prévia com soluções de prevenção à fraude – requisito excludente.Esta posição é fundamental para garantir uma experiência excepcional aos nossos clientes, desde a integração inicial até a manutenção de relacionamentos sólidos e a gestão de suas necessidades em prevenção de fraude e pagamentos. O candidato ideal será responsável por conduzir o processo de onboarding técnico de nossos serviços, bem como oferecer suporte e manter relações comerciais de longo prazo com cada cliente. Local de trabalho: São Paulo/SP – Modelo híbrido (presencial 1x por semana)Responsabilidades:Gestão de Clientes: Manter relacionamentos sólidos e de confiança com os clientes designados, entendendo suas necessidades e atuando como o principal ponto de contato para resolver dúvidas e garantir sua satisfação contínua.Onboarding e Integração: Guiar novos clientes no processo de integração técnica de nossas soluções de fraude e pagamentos, garantindo que todos os requisitos sejam atendidos e que a implementação seja bem-sucedida.Treinamento de Clientes: Oferecer treinamentos às equipes dos clientes para garantir o uso eficiente de nossas ferramentas e serviços de fraude e pagamentos, maximizando o valor da solução.Análise de Desempenho e Acompanhamento: Realizar análises periódicas do desempenho das soluções implementadas, identificando oportunidades de melhoria e ajustando estratégias conforme as necessidades dos clientes.Interação com Equipes Internas: Colaborar estreitamente com as equipes de produto, suporte e desenvolvimento para resolver problemas técnicos e gerenciar melhorias que beneficiem os clientes.Atualização e Relatórios: Manter os clientes informados sobre novidades e melhorias nos produtos, além de apresentar relatórios periódicos sobre a eficácia e os resultados das soluções.RequisitosExperiência de pelo menos 3 anos em funções de
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Customer Succes Manager
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Brasil Lotier International Tempo inteiroCustomer Succes Manager When you are enjoying content on TV, radio, smartphone, tablet or PC, you are also watching the works of the team that helps put that content right there. The mission of Lotier is to enable renowned media companies (e.g. BBC, Disney, Discovery, Paramount) worldwide to bring content to the viewer in the most efficient and...
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Senior Data Analyst
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Marketing Data Analyst
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Brasil Capgemini Tempo inteiroOur Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). Finally, our Client is part of one the largest Insurance Groups in the world. Product Analyst to join our team. Query and analyze information across different databases...