Client services coordinator

Há 2 dias


Brasil Randstad Tempo inteiro

Client Services Coordinator Role Overview: A Leadership Role in Strategic Talent Acquisition The Client Services Coordinator is a pivotal, client-facing leadership role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated portfolio of clients utilizing our Recruitment Process Outsourcing ( RPO ). This position is about driving performance: ensuring compliance, leading a team of recruiters, optimizing the full recruitment lifecycle, and managing the financial health of your client accounts. You will be instrumental in building long-term client trust while delivering measurable results and introducing innovative recruitment strategies. Key Responsibilities Your responsibilities fall into three core areas: Client & Strategy Management , Team & Process Leadership , and Operational & Financial Control . 1. Client & Strategy Management Strategic Partnership: Serve as the primary point of contact and strategic partner, cultivating deep, long-term trust with clients, hiring managers, and internal recruiters. Solution Delivery: Develop and execute strategies for RPO and MSP solutions, proactively anticipating client needs and introducing new and innovative recruitment and selection concepts. Stakeholder Satisfaction: Increase satisfaction for both internal clients (Hiring Managers) and candidates by designing and overseeing structured selection processes with consistent communication and feedback. Transparent Reporting: Ensure a positive, transparent relationship through regular weekly, monthly, and quarterly business reviews to present results, propose new strategies, and discuss performance. 2. Team & Process Leadership Full-Cycle Management: Own and manage the entire recruitment process for a portfolio of accounts, often focused on filling niche, challenging, and specialized positions. Recruiter Leadership: Directly lead, manage, and develop a team of recruiters and researchers, providing constant feedback and structured development plans. Process Improvement: Drive continuous improvement in selection execution by evaluating and integrating new recruitment technologies and tools. Recruiter Support: Provide proactive, hands-on support to the team in candidate sourcing efforts and overcoming roadblocks. 3. Operational & Financial Control Performance Monitoring: Directly manage and control Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for all accounts through robust control and monitoring methodologies. Data & Insights: Build and maintain operational dashboards and vacancy spreadsheets, ensuring data accuracy and facilitating clear communication across all stakeholders. Financial Health: Ensure the financial performance of the client contract portfolio by managing Gross Profit (GP) and Operating Expenses (Opex). Candidate Requirements Experience & Education Minimum Experience: A minimum of 5 years of professional experience is required. Leadership/Specialist Experience: Proven experience in a leadership, senior specialist, or similar high-level role is highly valued. Preferred Industry Background: Experience in a multinational company is preferred. Experience in Pharmaceutical, Medical Devices, or Life Sciences is a plus but not mandatory. Education: Completed Higher Education (University Degree) is mandatory. Skills & Technical Expertise 1. Core Capabilities (Dominant/Expert Knowledge Required) Recruitment & Selection (R& S): Expert-level, hands-on knowledge of full-cycle recruiting processes, strategies, and best practices. Data & Metrics Management: Strong experience in building and utilizing operational dashboards and key recruitment metrics (KPIs/SLAs) for control, monitoring, and strategic decision-making. Computer Skills (Office Suite): Expert-level proficiency in Excel (for data analysis and reporting), Power Point (for strategic presentations), Word , and Outlook . 2. Strategic & Leadership Skills (Strong Proficiency Required) Operational & Process Leadership: Proven ability to lead and develop people, manage complex demand cycles, and drive overall process efficiency. Client Management: Strong skill set in managing relationships, fostering long-term trust, and presenting business reviews and proposals to key stakeholders. Logistics, Location & Language Location: Must reside in or near São Paulo, Brazil. Language Skills: Portuguese: Proficient English: Advanced Spanish: Basic proficiency is a plus


  • Delivery coordinator

    4 semanas atrás


    Brasil Avenue Code Tempo inteiro

    Sobre a posição Estamos em busca de um(a) Delivery Coordinator para liderar a execução de projetos de implantação de soluções AWS em clientes dos EUA. A posição exige experiência sólida em gestão de projetos de escopo fechado e híbrido, além de forte habilidade de comunicação em inglês (nível C1), para interação com stakeholders...


  • Brasil Avenue Code Tempo inteiro

    Sobre a posição Estamos em busca de um(a) Delivery Coordinator para liderar a execução de projetos de implantação de soluções AWS em clientes dos EUA. A posição exige experiência sólida em gestão de projetos de escopo fechado e híbrido, além de forte habilidade de comunicação em inglês (nível C1), para interação com stakeholders...

  • Delivery Coordinator

    4 semanas atrás


    Brasil Avenue Code Tempo inteiro

    Sobre a posição Estamos em busca de um(a) Delivery Coordinator para liderar a execução de projetos de implantação de soluções AWS em clientes dos EUA. A posição exige experiência sólida em gestão de projetos de escopo fechado e híbrido, além de forte habilidade de comunicação em inglês (nível C1), para interação com stakeholders...

  • Sales Coordinator

    Há 3 dias


    SPO-Mars Brasil Mars Tempo inteiro R$4.000 - R$12.000 por ano

    Job Description:Sales Coordinator - Seu próximo passo de carreira? IMPORTANTE - Necessário residir em MG e contar com disponibilidade para viagens.Reportando ao nosso Sales Manager para Mars Snacking, este Sales Coordinator será responsável pelo atendimento das Farmácias e Distribuidores Farma em MG, RJ, Norte e Nordeste. Será também responsável por...


  • Brasil KCE Logistics Inc Tempo inteiro

    Founded in 1998, KCE Logistics is a leading provider of international logistics, freight forwarding, and warehousing solutions. Recognized as one of the USA’s fastest-growing companies in Inc-5000 magazine in 2023, we are driven by innovation, efficiency, and customer obsession. Our 55,000 square feet facility, cutting-edge technology and data-driven...


  • Brasil Dunnhumby Tempo inteiro

    dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of...


  • Brasil Copy Squad Tempo inteiro

    Hiring: Remote Digital Operations Coordinator (Technical Operations Specialist )Company: Copy SquadReports to: CEO/OwnerStatus: FULL-TIME / CONTRACTLocation: RemotePosition OverviewDo you love building systems that make everything run smoother? Are you energized by automation, tech integrations, and streamlining workflows across multiple brands? Do you...


  • Brasil Copy Squad Tempo inteiro

    Hiring: Remote Digital Operations Coordinator (Technical Operations Specialist ) Company: Copy Squad Reports to: CEO/Owner Status: FULL-TIME / CONTRACT Location: Remote Position Overview Do you love building systems that make everything run smoother? Are you energized by automation, tech integrations, and streamlining workflows across multiple...


  • Brasil Copy Squad Tempo inteiro

    Hiring: Remote Digital Operations Coordinator (Technical Operations Specialist ) Company: Copy Squad Reports to: CEO/Owner Status: FULL-TIME / CONTRACT Location: Remote Position Overview Do you love building systems that make everything run smoother? Are you energized by automation, tech integrations, and streamlining workflows across multiple brands? Do you...

  • Client Service Specialist

    1 semana atrás


    Brasil P2P. org Tempo inteiro R$40.000 - R$60.000 por ano

    is the largest institutional staking provider with a TVL of over $10B and a market share exceeding 20% in restaking. We are continually focused on researching and improving our infrastructure to extract maximum APR while enhancing security. For instance, in ETH and SOL, our NRR is on average 10% higher than the market, and in DOT, it's 20% higher. We also...