Customer Support Specialist
Há 3 horas
About the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms. Your mission Customer Support Specialists are customer care profiles and technical experts of our solutions, always ready to help demanding clients and investigate technical issues. You'll join an amazing international team based in Sao Paolo, and report directly to Leandro our Support Team Leader. What you'll do: Be the principal and first touchpoint of the customer’s experience/journey Keep outstanding and detailed communication with our customers through our different channels to provide accurate and prompt support Resolve and widely communicate incidents and bugs with appropriate stakeholders Investigate and troubleshoot SaaS solutions and solve web-related issues for top-Tier customers Perform in-depth troubleshooting, including database analysis and reading system logs to solve complex support issues Understand our technologies and become product experts to help our clients Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement Requirements: 3 years experience in customer-facing in a web-based environment 2+ years of experience in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP, etc) Experience with troubleshooting, SQL, JavaScript, CSS/HTML, APIs and Mobile SDKs Ability to document technical customer issues into notes that are consumable by other users Consistent delivery on commitments - great organizational skills with exceptional follow-through and attention to detail Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers Proficiency in English (Spanish is a bonus) Nice to have: Knowledge of DV360 Knowledge of Equativ’s’ products/tools
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Customer Support Specialist
2 semanas atrás
São Paulo, Brasil La French Tech Taiwan Tempo inteiroJoin to apply for the Customer Support Specialist role at La French Tech Taiwan . The position is based in São Paulo and is Full-time. About the team Our highly dedicated Services team combines technical and consultative skills to deliver customer satisfaction and empower clients to achieve their digital business goals. Your mission Customer Support...
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Customer Support Specialist
Há 15 horas
São Paulo, Brasil Equativ Tempo inteiroAbout the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
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Customer Support Specialist
Há 15 horas
São Paulo, Brasil Equativ Tempo inteiroAbout the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
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Customer Support Specialist
Há 5 dias
Sao Paulo, Brasil LeanIX Jobs Tempo inteiroLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...
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Customer Support Specialist
Há 5 horas
São Paulo, Brasil Equativ Tempo inteiroAbout the teamOur highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
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Customer Support Specialist
Há 8 horas
São Paulo, Brasil Equativ Tempo inteiroAbout the teamOur highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
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Customer Support Specialist
2 semanas atrás
São Paulo, Brasil Equativ Tempo inteiro\uD83D\uDC6B **About the team** Our highly dedicated Services team has both the art and the science for delivering customer satisfaction. People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex...
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Customer Support Specialist
2 semanas atrás
São Paulo, Brasil Equativ Tempo inteiroAbout the Team Our highly dedicated Services team has both the art and the science for delivering customer satisfaction. People in the team share a passion for helping our clients surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills, and are ready to tackle the most complex challenges to...
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Customer Support Specialist
2 semanas atrás
São Paulo, Brasil Equativ Tempo inteiroAbout the team Our highly dedicated Services team has both the art and the science for delivering customer satisfaction. People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
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Customer Support Specialist
3 semanas atrás
São Paulo, Brasil SleekFlow Tempo inteiroAbout SleekFlow Join SleekFlow, a thriving SaaS startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing...
