Cloud Support Analyst 1

Há 7 dias

São Paulo, Brasil Hyland Tempo inteiro

Overview The Cloud Support Analyst is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution. What you will be doing Troubleshoot and resolve basic issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members Provide regular and frequent communication to customer with oversight; ensure customer is fully advised as to the progress or delay to the resolution of their issue Maintain ownership of and accountability for customer requests with oversight; maintain ownership of request and follow through consistently with resolution Monitor and pick up support cases from customers requesting assistance via internal company system with oversight Respond to inbound calls for products to support process or production down needs; create case and route to proper queue accordingly Identifies and submits software defect cases to internal team for review Contribute to internal documentation to fully reflect all activity related to resolution of support request Adhere to the Change Control Policy for Cloud environments What will make you successful Associate's Degree in Business or a related field or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job Experience in a customer service environment preferred English speaking and writing  Critical thinking and problem solving skills Organizational, multi-tasking, and time management skills Collaboration skills, applied successfully within a team as well as other areas Oral and written communication skills that demonstrates a professional demeanor and the ability to interact with others both internally and externally Customer services skills Ability to use sound judgment and appropriately escalate issues for guidance Ability to speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience Able to thrive in a fast-paced environment Attention to detail Sharp, fast learner with technology curiosity and aptitude Ability to work varying shifts on an as needed basis to address customer and partner needs within their business hours Up to 10% travel time required

  • Cloud Support Analyst 1

    Há 3 dias

    São Paulo, São Paulo, Brasil Hyland Tempo inteiro US$30.000 - US$60.000 por ano

    OverviewHyland is empowering organizations around the world with innovative cloud solutions, and we're actively growing our team in BrazilIf you're passionate about solving complex problems through technology and thrive in a collaborative, fast-paced environment, apply now to become a Cloud Support Analyst at HylandLocation: São Paulo, Brazil...

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    1 semana atrás

    São Paulo, São Paulo, Brasil Hyland Software, Inc. Tempo inteiro R$28.000 - R$42.000 por ano

    OverviewThe Cloud Support Analyst is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution.What you will be doingTroubleshoot and resolve basic issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members Provide regular and...

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    Há 7 dias

    São Paulo, São Paulo, Brasil Hyland Software Inc. Tempo inteiro R$35.000 - R$45.000 por ano

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    1 semana atrás

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