Cloud Support Analyst 1

Há 3 dias

São Paulo, São Paulo, Brasil Hyland Tempo inteiro US$30.000 - US$60.000 por ano


Overview

Hyland is empowering organizations around the world with innovative cloud solutions, and we're actively growing our team in Brazil

If you're passionate about solving complex problems through technology and thrive in a collaborative, fast-paced environment, apply now to become a Cloud Support Analyst at Hyland

Location: São Paulo, Brazil (Hybrid) 



Responsibilities

  • Troubleshoot and resolve technical issues related to cloud solutions 
  • Communicate regularly and proactively with customers to keep them informed about the progress or delay to the resolution of their issue
  • Own support cases from start to resolution 
  • Respond to inbound calls for products to support process or production down needs; create case and route to proper queue accordingly
  • Collaborate with internal teams to escalate and resolve complex issues
  • Document all support activities clearly and thoroughly 
  • Follow Change Control Policies for Cloud environments


Basic Qualifications

  • Experience in customer service or technical support preferred
  • Excellent communication skills in English (spoken and written)
  • Tech-savvy and eager to learn new systems 
  • Strong critical thinking and problem-solving skills
  • Ability to work well in a team and independently 
  • Detail-oriented, organized and able to multitask 
  • Ability to use sound judgment and appropriately escalate issues for guidance
  • Ability to work varying shifts on an as needed basis to address customer and partner needs within their business hours
  • Up to 10% travel time required
  • Associate's Degree in Business, IT or related field (or equivalent experience)

  • Cloud Support Analyst 1

    1 semana atrás

    São Paulo, São Paulo, Brasil Hyland Software, Inc. Tempo inteiro R$28.000 - R$42.000 por ano

    OverviewThe Cloud Support Analyst is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution.What you will be doingTroubleshoot and resolve basic issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members Provide regular and...

  • Cloud Support Analyst 1

    Há 7 dias

    São Paulo, São Paulo, Brasil Hyland Software Inc. Tempo inteiro R$35.000 - R$45.000 por ano

    Overview:The Cloud Support Analyst is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution.What you will be doing:Troubleshoot and resolve basic issues utilizing company systems, utilities and support processes with assistance and direct oversight from team membersProvide regular and...

  • Cloud Support Analyst 1

    1 semana atrás

    São Paulo, São Paulo, Brasil Hyland Tempo inteiro R$3.500 - R$6.500 por ano

    OverviewThe Cloud Support Analyst is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution.ResponsibilitiesTroubleshoot and resolve basic issues utilizing company systems, utilities and support processes with assistance and direct oversight from team membersProvide regular and frequent...

  • Cloud Analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil Publicis Re:Sources Tempo inteiro R$60.000 - R$80.000 por ano

    At Publicis Group, we are committed to optimizing and automating our cloud operations to ensure agility, reliability, and scalability across our environments. We are looking for a detail-oriented Cloud Analyst with strong experience in Microsoft Azure or Google Cloud Platform (GCP), scripting (PowerShell or other languages), and cloud automation. This role...

  • Technical Support Analyst 1

    2 semanas atrás

    São Paulo, São Paulo, Brasil Hyland Tempo inteiro R$40.000 - R$60.000 por ano

    OverviewThe Cloud Support Analyst is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution.What You Will Be DoingTroubleshoot and resolve basic issues utilizing company systems, utilities and support processes with assistance and direct oversight from team membersProvide regular and...

  • Business Analyst

    Há 6 dias

    São Paulo, São Paulo, Brasil vaga para Business Analyst Tempo inteiro R$80.000 - R$120.000 por ano

    SOBRE A CAPCOA Capco é uma consultoria global de tecnologia e gestão especializada na transformação digital, oferecendo soluções inovadoras e orientadas por dados para um portfólio crescente de mais de 100 clientes globais, entre eles bancos, pagamentos, mercados de capitais, gestão de patrimônio e ativos, seguros e setor de energia.Nos destacamos...

  • Technical Support Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil Yuno Tempo inteiro R$30.000 - R$60.000 por ano

    Remote, Brazil, Full Time, Individual Contributor, 1 year of experienceWho We AreAt Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies...

  • Technical Support Analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil Yuno Tempo inteiro R$30.000 - R$60.000 por ano

    Remote, Brazil, Full Time, Individual Contributor, 1 year of experience Who We Are At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies...

  • Application Support Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil OMP Tempo inteiro R$80.000 - R$120.000 por ano

    We're a game changer that optimizes supply chains of the world's leading companies with our very own smart software and services.Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? Ready to join a place where smart solutions meet human collaboration?Does this sound like you? Then you could be...

  • sales support analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil OEMPREGO Tempo inteiro R$30.000 - R$60.000 por ano

    Segunda a Sexta-feira - 08:30 às 07:30hConferência e análise de faturas de fornecedores operacionais;Inserção de dados nos sistemas;Estudos de histórico de fornecedores em caso de disputa;Emissão de relatórios para envio à Matriz;Contato constante com a Matriz;Suporte à equipe sempre que necessário.Requisitos:Ensino Superior Completo em Logística...