Italian customer service specialist

Há 6 dias

Rio Grande do Norte, Brasil Lite Tech Tempo inteiro

Customer Service Specialist ( SOMENTE ITALIANO)Lite Tech (formerly Lite Organização Ltda) São Paulo, Brazil (Hybrid)Save Apply Estamos Contratando Costumer Service Specialist Senior Lite Tech | São Paulo (capital) • Modelo Híbrido • 1 vaga Você tem mais de 5 anos de experiência em Customer Experience, Atendimento ao Cliente ou Service Desk e busca uma nova oportunidade em uma empresa internacional? Então queremos te conhecerA Lite Tech (antiga Lite Organização Ltda) está expandindo seu time de suporte e busca 1 Analista de Service Desk Sênior , com forte experiência em atendimento ao usuário e resolução de incidentes. Sobre a vaga Cargo: Analista de Service Desk / Customer Experience Sênior Contrato: PJ (Pessoa Jurídica) Carga horária: 36 horas semanais Modelo: Híbrido (presencial + remoto)Local: São Paulo – capital Você será o primeiro ponto de contato dos usuários, garantindo um atendimento de alta qualidade e excelente experiência do cliente. Responsabilidades Atender usuários via telefone, e-mail e chat Registrar, classificar e acompanhar chamados (tickets)Solucionar incidentes relacionados a sistemas, acessos, e-mails e uso de ferramentas Realizar reset de senhas e suporte remoto Seguir processos e base de conhecimento (KB)Garantir cumprimento de SLA, qualidade e satisfação do usuário Requisitos Italiano fluente (oral e escrito) — obrigatório Mais de 5 anos de experiência em Customer Experience, Service Desk, Helpdesk ou Atendimento ao Cliente Experiência com ferramentas de chamados (Zendesk, Jira, Service Now, Freshdesk ou similares)Excelente comunicação, empatia e foco no cliente Disponibilidade para atuar em modelo híbrido em São Paulo Estrutura para trabalho remoto nos dias home office Disponibilidade para atuar como PJ

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