Technical Solutions Manager, Platform

Há 3 horas


São Paulo, Brasil Databricks Tempo inteiro

P-1449 Databricks is looking for a Technical Solutions Manager to grow, lead and manage the Technical Solutions engineers and support teams in Brazil. The Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers. This manager will oversee Support operations during AMER hours and will be responsible for managing a team out of our São Paulo office. Impact you will have: Build and manage a team of Technical Solution Engineer Provide coaching and mentorship to the engineers Identify and implement process improvements to meet or exceed regional performance KPIs. Establish training plans and subject matter expertise within the team. Drive support escalations during AMER business hours and establish cross-functional collaboration to manage and resolve issues. Be a player-coach and provide technical leadership to the regional support team. Coordinate with Sales and field teams to address



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    P-1449Databricks is looking for a Technical Solutions Manager to grow, lead and manage the Technical Solutions engineers and support teams in Brazil. The Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers....


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