Customer Support Analyst, Venture Capital

Há 15 horas

Rio de Janeiro, Brasil CARTA Tempo inteiro

The Team You’ll Work With We are looking for an individual to work alongside our Investor Services Support team within our Venture Capital Organization to help build the world’s next great investor platform. We put our customers first, are willing to learn and grow, are problem solvers, work with urgency, ensure data security is a priority, maintain a professional community and work as one team.  * English Fluency Required* About You Able to communicate professionally in English with English-speaking clients Ability to articulate both technical software issues as well as address equity/finance/accounting related questions in an accurate and concise manner in English both verbally and in writing Comfortable learning quickly and taking on new challenges Exhibit diplomacy, tact, and poise under pressure when working through customer issues as well as a strong sense of curiosity to solve problems Demonstrates an ability to communicate in a timely and accurate manner with customers and internal teams  Experience in a Customer Service or client-facing role within SaaS Proficient in Excel Equity, financial or venture capital background is a plus The Interview Process We’ll review your application and if interested will schedule a phone interview to get to know each other. If that goes well, you’ll be given a written assessment to complete, and the final stage is a formal interview with several panels covering different aspects of the position. We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the recruiter via domain . Be cautious of any requests for sensitive information or payments outside of our official channels. For more information about this type of scam, please review provided by the Federal Trade Commission (FTC). If you encounter any suspicious activity, please report it immediately to . Awards and Acknowledgements Companies and funds like Tribe and Pipe build their businesses on Carta. The company has been included on the , list, and . We’ve also been recognized as a , a and certified as a . Interested in data privacy? Check out our policies on and

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