Head of operations

Há 3 dias

Rio Grande do Norte, Brasil Clicknurse Tempo inteiro

At My Careforce, we've already connected 21,000+ nurses to 300+ healthcare units in Portugal and Brazil, covering nearly 1 million hours of care. Backed by $3.9 M in funding, our mission is clear: improve the quality of healthcare shift by shift. As Head of Operations, you'll be responsible for boosting fullfillment performance and scaling team effectiveness across Portugal (mature market) and Brazil (fast-growing market). You'll lead teams, design scalable processes, and work closely with Product and Sales to ensure reliability and growth. Responsibilities: Lead and scale operations teams in Portugal and Brazil, ensuring clarity, accountability, and performance. Drive marketplace KPIs: fulfillment rates, cancellations, retention, and response times. Build scalable processes and playbooks to support rapid growth. Work closely with Product, Sales, and Customer Success to align priorities and deliver results. Use data and dashboards to spot bottlenecks and implement improvements. Ensure compliance and operational excellence across both markets. Your Profile Experience leading operations in startups, marketplaces, or high-growth companies (healthtech is a plus). Strong analytical mindset and KPI-driven decision-making. Proven track record scaling teams and processes. Hands-on, resilient, and comfortable in fast-paced environments. Excellent leadership and communication skills, able to align cross-functional teams. The My Careforce Way Customer First – your success is measured by the success of the healthcare units we serve. Commitment to Excellence – always ask: "Is this the best version?" before delivering. Hustle through easy and hard times – when others slow down, we accelerate. Act Like an Owner – don't pass problems, solve them. Treat the company as if it's your own. What We Offer The chance to shape and scale operations at a healthtech with global ambitions. Direct impact on healthcare delivery in Portugal and Brazil. Hybrid work setup in São Paulo. Competitive package and growth opportunities (PJ + SOP). A mission-driven culture that values ownership, speed, and excellence.

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