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Job Description FormJob Title: IT Operations & Support AnalystDepartment : General AdministrationReports To : Head of the General AdministrationLocation：São PauloDate: 2025/11/10About the RoleThe IT Operations & Support Technician will be responsible for daily technical support, device maintenance, and basic IT operations for Jetour Brazil. This role focuses on hands-on troubleshooting, end-user support, computer setup, and routine IT tasks within the office environment. The position ensures smooth daily operation of laptops, printers, networks, and basic system access in coordination with the IT team in China.Key ResponsibilitiesProvide daily onsite technical support to office staff, including troubleshooting laptops, desktops, printers, scanners, and network issues.Install, configure, and maintain Windows systems, office applications, email accounts, and user workstations.Monitor basic network connectivity, router/switch status, Wi-Fi stability, and VPN connections.Set up computers for new employees, create user accounts, and ensure proper access rights.Support basic usage of SAP, DMS, CRM, WMS systems and escalate system-related problems to HQ teams when needed.Maintain inventory of IT equipment, perform device check-ups, and coordinate equipment repair with vendors.Assist with data backup routines, file sharing permissions, and standard security practices.Manage printer configuration, toner replacement, scanning functions, and related issues.Support video conference tools (Teams/Zoom) and office meeting room equipment.Document incidents, service requests, and solutions following basic IT support processes. Education:· Bachelor’s DegreeExperience:2–3 years of experience in IT support, helpdesk, or hardware maintenance.Experience troubleshooting Windows systems, printers, and basic network issues.Knowledge of user

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