Remote Health Insurance Support Specialist

Há 5 dias


Belém, Pará, Brasil beBeeCustomerSupport Tempo inteiro R$72.000 - R$88.000
Health Insurance Support Agent Opportunity

We are seeking a dedicated professional to join our team as a Remote Health Insurance Support Agent. As a key member of our team, you will play a crucial role in delivering exceptional customer service and support.

Your primary responsibility will be managing customer accounts, providing technical support, and ensuring that our customers receive the highest level of service possible. You will also have the opportunity to work from home and enjoy a flexible schedule, along with access to comprehensive training and development opportunities.

To succeed in this role, you must possess excellent communication skills, both written and verbal. You should also be highly organized, with the ability to multitask and prioritize tasks effectively.

The ideal candidate will have moderate to advanced computer skills, with a high level of comfort learning new technology. Previous experience in customer support or technical support roles is preferred, but not required.

We offer a range of benefits, including paid training, full-time seasonal employment, performance-based incentives, 401K match, individual coverage HRA, and paid time off.

Essential responsibilities:

  • Inbound/outbound calls
  • Deliver highest level of customer service consistently
  • Manage customer accounts and provide technical support
  • Application data entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates

Requirements:

  • 18 years of age or older
  • Complete background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for training period
  • Committed to full attendance for paid 3-week training period
  • Minimum Internet Speed of 35 mb/s with ethernet
  • Cable/Fiber Broadband Internet with hard-wired ethernet connection required
  • Not compatible with Mobile Internet Service Providers and/or Satellite
  • Not compatible with Wi-Fi internet access or Wi-Fi adapter/extenders


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