Incident Management Specialist

1 semana atrás


São Paulo, São Paulo, Brasil Fiserv Tempo inteiro
About the Role

We are seeking a highly skilled Incident Management Specialist to join our team at Fiserv. As a key member of our technical operations team, you will be responsible for managing and leading technical teams in War-Rooms related Critical-Major-Crisis Incidents.

Key Responsibilities
  • Provide Incident Information / Communication Report during and after incident major
  • Coordinate solution among technical Teams in order to restore the service as faster as possible
  • Update Critical Incident Tickets accordingly
  • Lead / Coordinate the Post Major Incident Review Meetings in order to define action plan and next steps, if required
Requirements

To be successful in this role, you will need:

  • Experience on Incident with high impact – Crisis Management about is required
  • Basic Knowledge in Infra-Structure environment and how the components are connected is mandatory (Network, Middleware, Database and how the infrastructure components are connected)
  • English spoken is mandatory
  • Spanish is desirable
  • Service now tool is desired
  • Service Management knowledge and ITIL concepts (Incidente, Problem and Change Management) is mandatory
About Fiserv

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired CompaniesTM" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

We are committed to Diversity and Inclusion, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute their best work.

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process.



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