Cloud Services Support Engineer
Há 6 dias
ExxonMobil is a leading energy and chemical company that is committed to innovation and sustainability. Our vision is to lead in energy innovations that advance modern living and a net-zero future.
We are a diverse workforce of talented individuals who are passionate about making a difference in the world. Our success is driven by our ability to bring solutions to optimize our strategy in energy, chemicals, lubricants, and lower-emissions technologies.
Job SummaryWe are seeking a skilled Cloud Applications Support Specialist to join our team. As a Cloud Applications Support Specialist, you will be responsible for supporting Infield Logistics applications, working with vendors to implement replacements, and providing support for existing and new applications.
Key Responsibilities- Support Infield Logistics applications for retiring old applications, along with working directly with vendors to implement replacements and providing support for existing and new applications.
- Coordinate and help execute tests of these new implementations, following company IT best practices and under a Kanban/Scrum approach, interfacing with other company IT services support groups and business to work on requirements.
- Integrate vendor applications into the company IT environment, being able to work with different internal teams (servers, DBAs, network, middleware, layering, etc.) to make it work effectively.
- Support, maintain, troubleshoot applications under area of responsibility and keep the service level agreed with business.
- Participate actively in projects, acting as the applications focal point, performing all needed activities to make it success.
- Independently support the business through problem solving, consultation, system enhancements, process improvement, and new development.
- Participate in designing technical solutions, setting up API interfaces, coordinating DB team for Database Migration/restoration.
- Handle access requests and access-related issues/incident Management.
- Engage in testing processes, documenting issues, and tracking them, as well as liaising with stakeholders for resolution.
- Support and coordinate with cross-functional teams for enhancements and new implementations.
- Collaborate with stakeholders to grasp business needs and requirements.
- Analyze and meticulously document requirements for IT projects.
- Azure vulnerability remediation.
- SSL certification renewal (1x/year) for 3 environments.
- Oracle Database - data refresh & data extraction.
- Agile Methodologies: Familiarity with agile frameworks like Scrum and Kanban to work on projects flexibly and efficiently.
- Vendor Management: Clear and effective communication with vendors to ensure expectations are understood and met.
We offer a comprehensive benefits package that includes:
- PAE – Programa de Assistência aos Empregados
- Seguro de Vida
- Auxilio Creche/babá
- Tickets alimentação
- Assistência funeral
- Auxilio Filho Excepcional
- Plano de pensões
- Among others.
Please note benefits may be changed from time to time without notice, subject to applicable law.
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