Technical Liaison

Há 5 dias

Montenegro, Rio Grande do Sul, Brasil beBeeTechnical Tempo inteiro R$30.000 - R$60.000
Job Overview:

We are seeking a seasoned Technical Liaison to establish and maintain strong relationships with key clients, providing expert technical guidance and support to drive successful onboarding and strategic partnerships.

Duties and Responsibilities:
  • Serve as the primary technical contact for assigned clients, understanding their document processing automation needs and ensuring seamless integration of our data extraction solutions
  • Guide clients through API implementation, offering code samples, documentation, and best practices to ensure efficient integration with their systems
  • Regularly engage with clients to comprehend their evolving needs, address technical challenges, and identify opportunities for expanded use of our platform
  • Collaborate with the Engineering team to troubleshoot client issues, prioritize bug fixes, and communicate resolution timelines
  • Gather client feedback on product features and convey requirements to the Product development team
  • Develop in-depth expertise in document processing workflows and our AI/ML capabilities to advise clients on optimization strategies
  • Monitor client API usage patterns to identify potential performance issues or opportunities for improvement
Key Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or related field
  • 3-5 years experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Technical Account Management)
  • Technical background with the ability to understand and articulate complex technical concepts
  • Exceptional communication and interpersonal skills with the ability to build and maintain strong client relationships
  • Ability to thrive in a fast-paced environment, manage priorities effectively, and adapt to evolving client needs
  • Proactive mindset with a focus on problem-solving and delivering exceptional customer service
  • Ability to read and understand client code to diagnose integration issues. Experience & programming skills in Python is a strong plus
  • Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders
  • Problem-solving mindset with attention to detail and ability to prioritize effectively in a fast-paced environment

  • Key Client Liaison

    1 hora atrás

    Montenegro, Rio Grande do Sul, Brasil beBeeTechnical Tempo inteiro R$30.000 - R$60.000

    Technical Account Manager RoleThe Technical Account Manager is a critical role in our organization, responsible for building and maintaining strong relationships with key clients. This individual will serve as the primary technical point of contact, ensuring successful onboarding and driving customer satisfaction through technical expertise and...