Key Client Liaison

Há 21 horas

Montenegro, Rio Grande do Sul, Brasil beBeeTechnical Tempo inteiro R$30.000 - R$60.000
Technical Account Manager Role

The Technical Account Manager is a critical role in our organization, responsible for building and maintaining strong relationships with key clients. This individual will serve as the primary technical point of contact, ensuring successful onboarding and driving customer satisfaction through technical expertise and support.

Responsibilities:
  • Serve as the primary technical point of contact for assigned clients, understanding their document processing automation needs and ensuring successful implementation of our data extraction solutions.
  • Guide clients through API implementation, providing code samples, documentation, and best practices to ensure successful integration with their systems.
  • Conduct regular check-ins with clients to understand their evolving needs, address technical challenges, and identify opportunities for expanded use of our platform.
  • Collaborate with the Engineering team to troubleshoot client issues, prioritize bug fixes, and communicate timelines for resolution.
  • Gather client feedback on product features and communicate requirements to the Product team.
  • Develop deep expertise in document processing workflows and our AI/ML capabilities to advise clients on optimization.
  • Monitor client API usage patterns to identify potential performance issues or opportunities for improvement.

Requirements:
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 3-5 years experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Technical Account Management).
  • Technical background with the ability to understand and articulate complex technical concepts.
  • Exceptional communication and interpersonal skills with the ability to build and maintain strong client relationships.
  • Ability to thrive in a fast-paced environment, manage priorities effectively, and adapt to evolving client needs.
  • Proactive mindset with a focus on problem-solving and delivering exceptional customer service.
  • Ability to read and understand client code to diagnose integration issues. Experience & programming skills in Python is a strong plus.
  • Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.

Preferred Qualifications:
  • Good understanding of AI/ML technologies and their application in business solutions.
  • Strong Experience working with APIs.

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