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Customer Success Regional Manager Lead

2 semanas atrás

São Paulo, São Paulo, Brasil Iron Mountain Tempo inteiro

At Iron Mountain, we're driven by a shared passion for innovation and a commitment to delivering exceptional results. As a leading provider of storage and information management services, we're trusted by over 225,000 organizations across 60 countries.

The ideal candidate will be an experienced leader with a proven track record in customer success. With a deep understanding of our industry and a strong network of relationships, you'll excel at driving growth, improving customer satisfaction, and developing high-performing teams.

We're seeking a skilled professional to join our Latin American Digital Customer Success team as a Customer Success Regional Manager. This is an exciting opportunity to develop and implement strategic plans that drive customer satisfaction, retention, and revenue growth within your region.

Key Responsibilities
  • Manage and Cultivate Customer Relationships: Oversee regional operations and team performance while managing a small book of business, ensuring strong client relationships, strategic account growth, and optimize operational efficiency.
  • Leadership & People Management: Lead and inspire a team of Customer Success Managers, driving high performance through coaching, mentorship, and development.
  • Strategic Thinking & Problem-Solving: Develop and implement regional strategies to drive customer satisfaction, retention, and revenue growth.
  • Customer Relationship Management: Oversee the management and cultivation of customer relationships across your region.
  • Business Acumen & Driving Revenue Growth: Identify upsell and cross-sell opportunities within your region.
  • Data Analysis & Reporting: Utilize customer data and performance metrics to assess trends, measure success, and inform strategic decisions.
  • Operational & Process Optimization: Lead efforts to streamline and optimize customer success processes within your region.