Leading Operations Manager

Há 3 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeOperations Tempo inteiro R$90.000 - R$120.000

**Key Operations Role**

We are seeking an experienced operations leader to oversee our operational teams in Brazil. This role will be responsible for designing and implementing efficient operational processes, managing team resources, and ensuring cost efficiency.

Key Responsibilities:

  • Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later
  • Design and implement efficient operational frameworks and structures to ensure stable performance in the region.
  • Establish and monitor KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals.
  • Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps.
  • Manage resource allocation and ensure cost efficiency.

Requirements:

  • Management of Operational teams over 50 ppl (including experience of managing 3-4 Team Leaders and Heads)
  • Experience in Sales, Contact Center, Customer Support
  • English and Portuguese proficiency

Interview Process:

  • HR interview
  • Case interview with Lead
  • Test task
  • Test task presentation to Lead
  • Gathering recommendations
  • Offer

About Collaboration Benefits

  • Global Teamwork: Join a diverse, international team that values innovation and recognizes individual contributions.
  • Flexible Work Schedule: Enjoy the freedom to work during hours that best suit your productivity and lifestyle.
  • Professional Growth: Benefit from continuous learning opportunities and support for your career advancement goals.
  • Location Options: Choose to work from our office or remotely, with seamless collaboration tools for both.

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