Quality Assurance Specialist
Há 1 mês
Become a key player in ensuring exceptional customer service and driving business growth with Teleperformance.
About the Role:
We are seeking a skilled Quality Assurance Specialist to join our team in Lapa/SP. As a Quality Assurance Specialist, you will be responsible for:
- Conducting quality monitoring to ensure compliance with service standards
- Identifying areas for improvement and providing constructive feedback to agents
- Analyzing data and trends to identify opportunities for improvement
- Collaborating with multidisciplinary teams to implement improvements in care processes
- Staying up to date on quality monitoring best practices and market trends
Requirements:
To be successful in this role, you will need:
- Proven experience as a Quality Monitor, preferably in a Call Center environment
- Experience with Social Media preferred to ensure a comprehensive approach
- Mastery of Call Center Operational Indicators and familiarity with quality methodologies
- Intermediate/advanced knowledge of the Office Package is desirable
- Availability to work in person in Lapa/SP
- Advanced or fluent English
What We Offer:
At Teleperformance, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
How to Apply:
Send your resume to us and take the first step towards a rewarding career with Teleperformance.
-
Quality Assurance Specialist
Há 7 dias
São Paulo, São Paulo, Brasil Recruta Simples Solucoes Digitais LTDA - ME Tempo inteiroQuality Assurance SpecialistTeleperformance is seeking a Quality Assurance Specialist to ensure excellence in customer service and improve our processes.Key Responsibilities:Carry out quality monitoring to ensure compliance with service standards.Identify areas for improvement and provide constructive feedback to agents.Analyze data and trends to identify...
-
Quality Assurance Specialist
Há 4 dias
São Paulo, São Paulo, Brasil Edwards Lifesciences Gruppe Tempo inteiroJob OverviewWe are seeking a skilled Quality Assurance Specialist to join our team at Edwards Lifesciences Gruppe.
-
Game Quality Assurance Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil PTW Tempo inteiroGame Quality Assurance SpecialistWe are seeking a skilled Game Quality Assurance Specialist to join our team at PTW. As a Game Quality Assurance Specialist, you will be responsible for testing video games during the initial development stage to detect any bugs or glitches.Key responsibilities include:Completing all stages of a game and exploring every map...
-
Quality Assurance Specialist
2 semanas atrás
São José dos Campos, São Paulo, Brasil Empresa no Ramo Financeiro Tempo inteiroWe are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality team, you will be responsible for ensuring the quality of our products and services.Key Responsibilities:Develop and implement quality assurance processes and proceduresConduct quality audits and assessmentsIdentify and report quality...
-
Quality Assurance Specialist
4 semanas atrás
São José dos Campos, São Paulo, Brasil Johnson & Johnson Tempo inteiroJob Description - Quality Assurance SpecialistQuality Assurance SpecialistDescriptionAt Johnson & Johnson, we strive to deliver innovative healthcare solutions that improve people's lives. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and processes.We are committed to fostering a culture of...
-
Game Quality Assurance Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil PTW Tempo inteiroJob Title: Game Quality Assurance SpecialistWe are seeking a skilled Game Quality Assurance Specialist to join our team at PTW. As a Game Quality Assurance Specialist, you will play a crucial role in ensuring the highest quality of our games. Your expertise will help us deliver exceptional gaming experiences to our customers.Key Responsibilities:Test games...
-
Quality Assurance Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Tiktok Tempo inteiroAt TikTok, we're looking for a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our Search Recommendation projects. This includes conducting quality inspections and calibration meetings to ensure delivery quality and improve performance. You will also work closely...
-
Automation Quality Assurance Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Ghidini Rodil Tempo inteiroJob Title: Automation Quality Assurance SpecialistAbout the Role:Ghidini Rodil is seeking an Automation Quality Assurance Specialist to ensure excellence in the quality of solutions for various clients.Key Responsibilities:- Develop and implement test automation strategies- Integrate automated systems with development processes- Create test automation...
-
Quality Assurance Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil PTW Tempo inteiroJob Title: Quality Assurance SpecialistJob Summary: PTW is seeking a Quality Assurance Specialist to join our team in São Paulo, Brazil. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality of videogame content and associated texts in Portuguese from English.Key Responsibilities:Accurately translate and assure...
-
Quality Assurance Specialist, Brazil Payments
4 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroJob Title: Quality Assurance Specialist, Brazil PaymentsJob Summary: We are seeking a highly skilled Quality Assurance Specialist to join our Digital and Emerging Markets Payments team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our payment experiences for digital businesses and retail businesses in emerging...
-
Technical Quality Assurance Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Fiserv, Inc. Tempo inteiroWe are Fiserv, a global leader in Fintech and payments, and we move money and information in a way that has a profound impact on the world.We connect financial institutions, corporations, and consumers to one another millions of times a day - quickly, reliably, and securely.At Fiserv, we are committed to excellence and purposeful innovation, and we are...
-
Software Quality Assurance Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Projeto Maior Tempo inteiroThe Software Quality Assurance Specialist is responsible for developing and executing comprehensive test plans, ensuring the highest quality products are delivered in a timely manner. Key responsibilities include:Creating, maintaining, and executing test plans and test cases against our software platforms.Developing and executing automated tests to ensure...
-
Quality Assurance Specialist
4 semanas atrás
São José dos Campos, São Paulo, Brasil Kenvue Tempo inteiroQuality Assurance SpecialistKenvue is seeking a Quality Assurance Specialist to support the overall activities associated with the quality control laboratory team.Key ResponsibilitiesPerform activities related to finished products and raw material analysisDevelop technical documentationConduct investigations and evaluations of non-conforming resultsStructure...
-
Quality Assurance Specialist
2 semanas atrás
São José dos Campos, São Paulo, Brasil Kenvue Tempo inteiroQuality Assurance SpecialistKenvue is currently seeking a Quality Assurance Specialist to support the overall activities associated with the quality control laboratory team.Responsibilities:Support the quality control laboratory team with activities related to finished products and raw materials analysis.Develop technical documentation and conduct...
-
Project Quality Assurance Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil D-Ploy Tempo inteiroProject Quality Assurance SpecialistD-ploy, a leading IT and Engineering Solutions company, is seeking a Project Quality Assurance Specialist to ensure project deliverables meet the highest standards of quality and compliance.Key Responsibilities:Collaborate with cross-functional teams to identify project risks and implement strategies to mitigate those...
-
Quality Assurance Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiroAt Johnson & Johnson, we strive to improve access and affordability, create healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere. We are committed to using our reach and size for good, and our employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of...
-
Game Quality Assurance Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil PTW Tempo inteiroGame Quality Assurance and TestingOur team at PTW is looking for a skilled Game Quality Assurance Specialist to join our efforts in ensuring the highest quality gaming experience for our players.Responsibilities:Test video games during the initial development stageIdentify and report any bugs or glitches in the gameComplete all stages of a game, exploring...
-
São Paulo, São Paulo, Brasil Pole To Win International Tempo inteiroJob Title: LQA TesterWe are seeking a highly skilled Linguistic Quality Assurance Specialist to join our team at Pole To Win International. As a key member of our localization team, you will be responsible for ensuring the highest level of linguistic quality in our videogame content.Key Responsibilities:Translate and localize videogame content from English...
-
Quality Assurance Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Netcracker Tempo inteiroJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Netcracker Technology. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software solutions and services.Key ResponsibilitiesDevelop and execute test cases and test scenarios to ensure the quality of our software...
-
Quality Assurance Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil SERVPRO of Limestone and Lawrence Counties Tempo inteiroJob Summary:We are seeking a Quality Assurance Specialist to join our team at SERVPRO of Limestone and Lawrence Counties. The ideal candidate will be responsible for organizing and conducting audits of Quality Management and Food Safety Systems in external manufacturers and suppliers according to Cargill SEM Program - Supplier and External Manufacturer, as...