Quality Assurance Specialist

Há 1 mês


São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro
Career Opportunity at Teleperformance

Become a key player in ensuring exceptional customer service and driving business growth with Teleperformance.

About the Role:

We are seeking a skilled Quality Assurance Specialist to join our team in Lapa/SP. As a Quality Assurance Specialist, you will be responsible for:

  • Conducting quality monitoring to ensure compliance with service standards
  • Identifying areas for improvement and providing constructive feedback to agents
  • Analyzing data and trends to identify opportunities for improvement
  • Collaborating with multidisciplinary teams to implement improvements in care processes
  • Staying up to date on quality monitoring best practices and market trends

Requirements:

To be successful in this role, you will need:

  • Proven experience as a Quality Monitor, preferably in a Call Center environment
  • Experience with Social Media preferred to ensure a comprehensive approach
  • Mastery of Call Center Operational Indicators and familiarity with quality methodologies
  • Intermediate/advanced knowledge of the Office Package is desirable
  • Availability to work in person in Lapa/SP
  • Advanced or fluent English

What We Offer:

At Teleperformance, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

How to Apply:

Send your resume to us and take the first step towards a rewarding career with Teleperformance.



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