Senior LATAM Operations Manager

1 semana atrás

Curitiba, Paraná, Brasil beBeeLeadership Tempo inteiro US$80.000 - US$120.000

**LATAM Operations Leader**

About the Role
  • We are seeking a seasoned professional to lead our LATAM operation, driving operational excellence and market presence.

The ideal candidate will oversee resources to ensure productivity and quality, manage employee lifecycle including hiring, onboarding, HR compliance, and performance management. They will also monitor attrition rates and implement retention strategies.

The successful candidate will drive employee satisfaction through engagement programs and feedback channels, manage and scale tech operations and delivery teams, and ensure business objectives align with technical delivery. Additionally, they will provide credible oversight in technical discussions with clients, build relationships with stakeholders and customers across LATAM, and act as liaison for client needs and customer success.

The role requires leadership of daily operations, ensuring efficiency and alignment with corporate policies. The incumbent will collaborate with HR, Finance, and global teams for cross-functional workflows, monitor performance metrics, and provide regular updates to leadership.

They will adapt and execute market-specific strategies aligned with global objectives, support budget planning, and provide local market intelligence to inform strategic decisions.

Key Responsibilities:

  • Oversight of resources to ensure productivity and quality
  • Management of employee lifecycle including hiring, onboarding, HR compliance, and performance management
  • Monitoring of attrition rates and implementation of retention strategies
  • Driving of employee satisfaction through engagement programs and feedback channels
  • Management and scaling of tech operations and delivery teams
  • Ensuring of business objectives align with technical delivery
  • Credible oversight in technical discussions with clients
  • Building of relationships with stakeholders and customers across LATAM
  • Liaison for client needs and customer success
Requirements
  • 8-12 years of senior leadership or country management experience
  • Proven success in leading teams, driving workforce planning, employee engagement, and HR processes
  • Ability to set up, scale, and manage IT/Tech teams
  • Strong stakeholder engagement skills
  • Strategic and operational skills to translate business objectives into actionable plans
Benefits

Fully remote work opportunities

Collaborative team environment

Professional growth and development opportunities

Diverse and inclusive workplace culture

Flexible working hours and wellness initiatives

About Us

We are a dynamic organization that values innovation, teamwork, and customer satisfaction. We are committed to delivering exceptional results and creating a positive impact in the LATAM region. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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