Program Manager for Seller Experience
4 semanas atrás
About the Role
We are seeking a highly skilled Program Manager to join our team at Amazon. As a Program Manager for Seller Experience, you will be responsible for defining strategies to enhance the verification experience for sellers in Latam. You will partner with product, operations, and compliance teams to solve experience issues and drive improvements in seller experience, reducing friction and raising the bar in processes for verification.
The ideal candidate will have a strong background in program management, with experience in defining and implementing process improvement initiatives using data and metrics. You will also have excellent analytical, critical thinking, and problem-solving skills, as well as the ability to effectively drive business results and collaborate with local and global teams.
Key Responsibilities
- Identify Seller Experience pain points for seller registration's verification
- Partnering with product, operations and compliance teams to enhance experience for sellers and internal stakeholders
- Own mechanisms of Voice of Seller tracking, and be the main bridge with Account Management teams
- Own and track weekly metrics for callouts, reports and newsletters
- Define and implement strategy for seller cohorts' verification stages
Requirements
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
About Amazon
At Amazon, we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. We have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'. Understanding our responsibility and our need for change, we are conscientious that 'Success and Scale Bring Broad Responsibility'.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about program management and have a strong background in data analysis, we encourage you to apply for this exciting opportunity.
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