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Technical Solutions Architect

4 semanas atrás

São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro

Job Description

This role focuses on our Managed Services team, supporting customers with subscription services on an ongoing basis. We help them adopt, expand, optimize, and maintain their use of Zendesk products as their businesses grow and evolve.

We function as an extension of their teams, consulting on design and configuration best practices, as well as offering hands-on support to make their vision a reality.


Responsibilities:

Seek to understand our current & prospective customers' needs and lead technically oriented customer conversations.

Work collaboratively with Consultant, Support and Account Management teams to position, present and validate implementation solutions to our actual & prospective customers.

Communicate highly technical concepts to a variety of audiences, including executive-level technical decision-makers.

Provide feedback and prototype ideas from the field to influence product development.

Design, POC and present technical solutions for customer use cases.

Suggest validated workarounds to fill product gaps.

Lead highly technical discussions on a broad variety of technologies.


Requirements:

Bachelor's Degree (or equivalent experience) and 1-2+ years of experience delivering consulting services and/or programming experience with languages like Ruby, Python, Java, C#, or JavaScript.

Excellent analytical skills, including the ability to meet a business requirement with a technical solution.

Strong solution scoping abilities, using our existing solution and influencing new product development.

Experience with RESTful APIs, and experience developing applications on the backend (servers and databases) as well as the client side (Android, Web, iOS, etc).

Experience developing, selling, or supporting SaaS applications.

High energy, passion and positivity - you are someone who sincerely enjoys presenting to and interacting with customers.

Experience in a broad variety of technical concepts (web development, web sockets, mobile development, backend development, automation).

Strong communication skills.

English proficiency is required.


Nice to Have:

Experience in global teams.

Proficiency in Spanish.

Familiarity with a backend programming language (Ruby, Python, C#, etc.).

Hands-on experience with Zendesk products, implementations, configuration, Apps Framework, and SSO.

Zendesk Administrator Certification.

Zendesk App Developer 1 Certification.

We are an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We endeavor to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.