Technical Support Specialist
2 semanas atrás
Job Summary:
Stefanini is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Your primary goal will be to resolve end-user problems in a timely and efficient manner.
Key Responsibilities:
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Track incidents and calls, including entering data into the database timely and accurately.
Requirements:
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of two years of completed college or a Diploma/Certificate course.
- Excellent oral and written English communication skills.
- Excellent customer service skills.
- Consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Willing to work in different shifts.
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