Trading Support Analyst, São Paulo

3 semanas atrás


São Paulo, São Paulo, Brasil ION Tempo inteiro
About the Role

Fidessa, a leading provider of trading, investment, and information solutions, is seeking a skilled Trading Support Analyst to join its São Paulo team. As a key member of the Global Service Desk, you will provide functional support for customer requests across Fidessa's multi-asset product range.

Key Responsibilities
  • Provide real-time phone, chat, and email support to customers, resolving a high percentage of issues independently.
  • Conduct regular on-site customer visits to provide product training and support, gathering valuable insights on customer workflows and identifying opportunities to improve their experience.
  • Liaise with specialist groups within the business and technology to ensure fast resolution of complex issues.
Requirements
  • At least 1 year of experience in equities trading operations, including basic knowledge of the equity markets and an understanding of equity business flows.
  • Excellent written and verbal communication skills, with the ability to communicate succinctly and accurately to customers.
  • Bachelor's degree in a technical or engineering concentration, such as Computer Science or Information Systems, with a business focus or a business-related degree with significant exposure to Information Systems, Computer Science, or Computer Engineering.
  • Self-motivated and positive attitude, with strong customer service skills and the ability to handle stressful situations in a trading environment.
  • Bilingual in Portuguese and English.
About ION

ION is a diverse group of visionary innovators providing trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. With over 2,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.

We offer careers that provide many opportunities: to invent, design, collaborate, build, and transform businesses and empower people around the world to do more, faster, and better than before. Imagine what you can do and experience. This is where you can do your best work.


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