Financial Services Support Specialist
Há 5 dias
About Wipro Technologies: At Wipro Technologies, we're dedicated to delivering cutting-edge IT services that drive business value for our clients. Our team of experts is passionate about harnessing technology to create innovative solutions that propel growth and transformation.
Role OverviewWe are seeking a highly skilled Financial Services Support Specialist to join our team in Curitiba, Brazil. This role will be responsible for providing top-notch technical support to our clients, ensuring seamless resolution of their queries and issues.
Key Responsibilities- Manage transactions with precision to meet quality standards.
- Field incoming client requests via phone and email, responding with courtesy and professionalism.
- Document all relevant client information, including name, department, contact details, and issue nature.
- Update personal availability in the RAVE system to optimize process efficiency.
- Record, track, and document client queries, problem-solving steps, and resolution outcomes.
- Follow established processes and procedures to resolve client queries effectively.
- Resolve client queries within SLA-defined timelines as per the contract.
- Access and maintain internal knowledge bases, resources, and FAQs to facilitate effective problem resolution.
- Stay informed about product details to enhance client interaction and troubleshooting.
- Analyze call logs to identify recurring trends, preventing future issues.
- Maintain and update self-help documents to expedite resolution times.
- Escalate critical client issues to Team Leaders when timely resolution is not possible.
- Ensure accurate disclosure of product information to clients before and after interactions.
- Deliver exceptional customer service through effective diagnosis and troubleshooting of client queries.
- Provide product support and resolutions by guiding clients through step-by-step solutions.
- Assist clients in navigating product menus and facilitating better understanding of features.
- Troubleshoot client queries in a user-friendly, courteous, and professional manner.
- Maintain accurate logs and records of client queries according to standard procedures.
- Process and record incoming calls and emails using designated tracking software.
- Offer alternative solutions to clients (when applicable) to retain business.
- Effectively communicate oral messages appropriate to listeners and situations.
- Follow up with scheduled callbacks to customers, recording feedback and ensuring compliance with contracts/SLAs.
- Become proficient in ensuring operational excellence and maintaining superior customer service levels.
- Pursue product trainings to stay current with features, changes, and updates.
- Participate in product-specific and other recommended trainings as required.
- Collaborate with Team Leaders to brainstorm training themes and learning issues to better serve clients.
- Update job knowledge by participating in self-learning opportunities and maintaining personal networks.
Internal Stakeholders: Performance review, HR, Training Team, Technical Lead External Stakeholders: Client - Query Resolution
Competencies Required- Process Knowledge
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Effective Communication
- Process: Number of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
- Self-Management: Productivity, efficiency, absenteeism, Training Hours, Number of technical training completed
The estimated salary range for this position is R$ 4,500 - R$ 7,000 per month, depending on experience and qualifications. If you have any complaints or concerns regarding unethical/unfair hiring practices, please direct them to our Ombuds Group at . We are an Equal Opportunity Employer, committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process.
-
Senior Financial Operations Specialist
Há 3 dias
Curitiba, Paraná, Brasil Wipro Limited Tempo inteiroJob OverviewWe are seeking a highly skilled Senior Financial Operations Specialist to join our team at Wipro Limited. This is an exciting opportunity for someone who is passionate about financial operations and has excellent technical skills.
-
Technical Support Specialist
3 semanas atrás
Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiroJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Technologies. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.
-
Technical Support Specialist
Há 3 dias
Curitiba, Paraná, Brasil Supportyourapp Tempo inteiroOur company, SupportYourApp, is a leading provider of premium outsourced customer support and CX services for tech companies worldwide.We are seeking a skilled Technical Support Specialist to join our team.The ideal candidate will have excellent Portuguese language skills and upper intermediate English proficiency.Prior experience in crypto and trading...
-
Taxation Specialist
2 semanas atrás
Curitiba, Paraná, Brasil buscojobs Brasil Tempo inteiroAbout TCS">Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We are seeking an experienced individual to join our Tax and Financial Service delivery team in Londrina, Brazil.Role Overview:The specialist will be responsible for hands-on activities related to invoice processing and KPIs for stakeholders....
-
Technical Support Specialist
4 semanas atrás
Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiroJob OverviewWe are seeking an exceptional Technical Support Specialist to join our team at Wipro Technologies. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to clients, resolving issues promptly, and ensuring seamless customer experiences.About the RoleThis is a fantastic opportunity to work with a...
-
Senior Financial Analyst
2 meses atrás
Curitiba, Paraná, Brasil A Priori Excelência Em Recursos Humanos Tempo inteiro**Requisitos**:Bachelor's degree in Business, Management, or a related field. Experience in accounting, controllership, and financial analysis is required. Fluency in English is a must.**Atividades**:Preparation of financial reports with analysis and interpretation of financial data, trends, and key performance indicators. Support monthly closing, accounting...
-
Desenvolvedor de Negócios Financeiro
Há 3 dias
Curitiba, Paraná, Brasil Mobilize Financial Services Tempo inteiroMobilize Financial Services Brasil é um lugar onde a inovação, o orgulho e as grandes oportunidades fazem parte da rotina de quem investe em seu desenvolvimento profissional. Aqui, a ideia de crescer juntos é uma realidade.Ainda não temos o prazer de ter você na equipe!**Sobre a Empresa**Mobilize Financial Services é um grupo financeiro formado por...
-
Especialista em Finanças Corporativas
Há 2 horas
Curitiba, Paraná, Brasil Mobilize Financial Services Tempo inteiroA Mobilize Financial Services Brasil é uma empresa inovadora e dinâmica que oferece grandes oportunidades para os profissionais de desenvolvimento. Aqui, a ideia de crescer juntos é uma realidade.Nossas vagas são destinadas a todas as pessoas, sem distinção de gênero, raça, cor, idade, orientação sexual, deficiência ou etnia.Responsabilidades e...
-
Analista de Marketing Junior
Há 7 dias
Curitiba, Paraná, Brasil Mobilize Financial Services Tempo inteiroMobilize Financial Services Brasil é uma empresa que valoriza a inovação e o crescimento profissional. Aqui, você terá oportunidades para se desenvolver em um ambiente dinâmico e colaborativo.Nossa equipe está sempre buscando melhorias e criatividade. Você será responsável por auxiliar no departamento de marketing, construindo e compartilhando...
-
Financial Operations Specialist
2 meses atrás
Curitiba, Paraná, Brasil Wipro Limited Tempo inteiroJob Description:**Role Purpose:**As a Financial Assistant, you will be responsible for providing technical support to our process and actively resolving client issues directly or through timely escalation to meet process SLAs.Key Responsibilities:- Manage transactions as per required quality standards- Document all pertinent end user identification...
-
Financial Operations Specialist
3 semanas atrás
Curitiba, Paraná, Brasil Directa24 Tempo inteiroJob SummaryWe are seeking a highly skilled Financial Operations Specialist to join our team at Directa24. This is a fantastic opportunity for a detail-oriented and analytical professional to take ownership of financial operations, drive process improvements, and contribute to the growth of our payment processing business.About Directa24Directa24 is a leading...
-
Renewable Energy Solutions Specialist
1 semana atrás
Curitiba, Paraná, Brasil buscojobs Brasil Tempo inteiroBuscojobs Brasil, a leading inverter manufacturer, seeks an experienced Renewable Energy Solutions Specialist to join our team in Brazil.About the RoleWe are looking for a highly skilled professional to support our Pre-Sales and After-Sales activities in Brazil. As a Renewable Energy Solutions Specialist, you will be responsible for maintaining excellent...
-
Human Resources Support Specialist
Há 5 dias
Curitiba, Paraná, Brasil Bühler Tempo inteiroCompany OverviewBühler is a family-owned company working to create sustainable innovations for a better world. Our aim is to transform the world's most pressing food and mobility challenges into sustainable technologies, process solutions and business models.We foster a diverse and inclusive workplace where integrity and courage are key drivers of our...
-
Curitiba, Paraná, Brasil buscojobs Brasil Tempo inteiroSenior SAP FICO Specialist - Product CostingWe are seeking an experienced Senior SAP FICO Specialist with expertise in product costing and financial optimization to join our team.About the RoleThis is a fantastic opportunity for a seasoned professional to leverage their knowledge of SAP FICO modules, including Taxation, Cost Center Accounting, Profit Center...
-
Desenvolvedor de Infraestrutura e Segurança
4 semanas atrás
Curitiba, Paraná, Brasil Mobilize Financial Services Tempo inteiroVisão GeralMobilize Financial Services é um grupo financeiro que busca inovar e crescer junto com seus funcionários. Com uma forte presença no mercado, oferecemos oportunidades excepcionais para desenvolver habilidades profissionais.Descrição do CargoO nosso time da Infraestrutura & Segurança está procurando por um profissional qualificado para...
-
Financial Operations Specialist
Há 5 dias
Curitiba, Paraná, Brasil Ebanx group Tempo inteiroJob DescriptionEbanx Group is the leading payment platform connecting global companies with customers from the fastest-growing digital markets worldwide.We are seeking a highly skilled Financial Operations Specialist to join our team in Reconciliation and Payment Discrepancies. As a key member of our finance team, you will be responsible for ensuring the...
-
Financial Risk Management Specialist
Há 6 dias
Curitiba, Paraná, Brasil Syensqo Tempo inteiroSyensqo is a chemistry-driven company that thrives on collaboration and innovation. Our Global Business Services (GBS) unit covers Finance, Procurement, and Human Resources activities, providing a dynamic environment for growth and development.We have three service centers in Lisbon, Curitiba, and Bangkok, offering a unique opportunity to be part of our...
-
Curitiba, Paraná, Brasil Volvo Group Tempo inteiroAt the heart of modern society lies transport, a vital component that shapes our world. Imagine leveraging your expertise to drive innovation in sustainable transport and infrastructure solutions. If you aspire to make a profound impact on a global scale, working with cutting-edge technologies and collaborative teams, then this role may be an excellent...
-
Financial Operations Expert
4 semanas atrás
Curitiba, Paraná, Brasil Syensqo Tempo inteiroJob OverviewSyensqo is a dynamic organization that values collaboration and innovation. Our Global Business Services (GBS) team covers Finance, Procurement, and Human Resources, offering a unique opportunity to be part of a transformation journey.Role SummaryThe Account Receivable Specialist at Syensqo plays a critical role in ensuring timely and accurate...
-
Cloud FinOps Strategist
3 semanas atrás
Curitiba, Paraná, Brasil Catho Online Ltda. - Br - Senior Tempo inteiroAbout EBANXEBANX is a leading payment platform that connects global companies with customers from the fastest-growing digital markets worldwide. Our mission is to provide universal access and transform challenges into opportunities.We are ebankers - global thinkers, diverse, creative, and hardworking individuals who connect businesses and people worldwide...