Technical Support Specialist
3 semanas atrás
Job Overview
We are seeking an exceptional Technical Support Specialist to join our team at Wipro Technologies. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to clients, resolving issues promptly, and ensuring seamless customer experiences.
About the Role
This is a fantastic opportunity to work with a dynamic team, drive process excellence, and grow your skills in client service and technical support. You will have the chance to learn and stay up-to-date with the latest product features, changes, and updates.
Key Responsibilities
- Provide effective technical support to clients via telephone and/or emails, ensuring timely resolution of issues and meeting SLAs.
- Manage transactions as per required quality standards, fielding all incoming help requests, and documenting pertinent end-user information.
- Update own availability in the RAVE system, record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve client queries, identifying red flags, and escalating serious client issues to Team leaders when necessary.
- Maintain internal knowledge bases, resources, and frequently asked questions to aid in problem resolution.
- Analyze call logs to spot most occurring trends, preventing future problems, and maintain and update self-help documents for customers.
Requirements and Qualifications
To succeed in this role, you should possess excellent communication and problem-solving skills, be able to work in a fast-paced environment, and demonstrate a strong commitment to delivering exceptional customer service.
Benefits and Perks
This role offers a competitive salary range of $65,000 - $85,000 per annum, depending on location and experience. Additionally, you can expect a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Other Information
Wipro Technologies is an equal opportunities employer, committed to diversity and inclusion. We encourage applications from talented individuals who share our passion for innovation and customer satisfaction.
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