Procurement Specialist
Há 6 dias
Job Overview
We are seeking a skilled Procurement Assistant to provide technical support and resolve client issues effectively. This role is ideal for individuals who excel in process management, problem-solving, and customer service.
About the Role
As a Procurement Assistant at Wipro Limited, you will be responsible for:
- Supporting processes by managing transactions according to quality standards
- Documenting end-user identification information, including name, department, contact details, and problem nature
- Updating availability in the RAVE system to ensure process productivity
- Recording, tracking, and documenting all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
- FOLLOWING standard processes and procedures to resolve all client queries
- Resolving client queries as per the SLA's defined in the contract
- Accessing and maintaining internal knowledge bases, resources, and frequently asked questions to aid in effective problem resolution
- Identifying and learning product details to facilitate better client interaction and troubleshooting
- Documenting and analyzing call logs to spot most occurring trends to prevent future problems
- Maintaining and updating self-help documents for customers to speed up resolution time
- Identifying red flags and escalating serious client issues to Team leaders in cases of untimely resolution
- Avoiding legal challenges by complying with service agreements
- Delivering excellent customer service through effective diagnosis and troubleshooting of client queries
- Providing product support and resolution to clients by performing question diagnosis while guiding users through step-by-step solutions
- Assisting clients with navigating product menus and facilitating better understanding of product features
- Troubleshooting all client queries in a user-friendly, courteous, and professional manner
- Maintaining logs and records of all customer queries as per standard procedures and guidelines
- Offering alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
- Organizing ideas and effectively communicating oral messages appropriate to listeners and situations
- Following up and making scheduled call backs to customers to record feedback and ensure compliance to contract/SLAs
Required Skills and Qualifications
To be successful in this role, you should have:
- Process Knowledge - Knowledge of assigned process, tools, and systems (Foundation to Competent)
- Collaborative working
- Problem-solving and decision-making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
Benefits
At Wipro Limited, we offer a competitive salary and benefits package, including:
- An estimated annual salary of $60,000 - $80,000, depending on location and experience
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for career growth and professional development
Others
Wipro Limited is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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