Infrastructure Systems Support Specialist
Há 5 dias
We are seeking a highly skilled System Analyst to join our team as an Infrastructure Systems Support Specialist. As a key member of our infrastructure team, you will be responsible for supporting 3rd party applications and infrastructure for internal teams worldwide.
About the Role
In this role, you will troubleshoot technical issues, identify root causes, and handle inquiries via email, chat, and calls. You will work closely with end-users to align applications with their needs, implement new functionalities, and support business requirements. Additionally, you will contribute to projects and initiatives while maintaining detailed documentation and ensuring reliable application support.
Key Responsibilities
- Support 3rd party applications and infrastructure for internal customers globally
- Perform troubleshooting, root cause analysis
- Respond to inquiries via various communication channels
- Work with end-users to ensure that our applications meet their needs and implement new business requirements
- Assist with new projects and initiatives
About You
To be successful in this role, you should possess excellent organization, communication, and problem-solving skills, with the ability to work under pressure. A team player who can collaborate effectively, learn new skills in applications and business processes, and produce high-quality documentation is essential. Strong analytical abilities and a focus on delivering results are key to success in this role.
Requirements
- Knowledge of Infrastructure OnPrem (Server and networking)
- Windows Server knowledge for setup and troubleshooting
- DB experience: SQL, Procedures, Views, Functions
- Audit Control Language (ACL) skills
- Good understanding of TCP/IP for basic troubleshooting
- Knowledge of Agile Methodologies (Scrum)
- Experience with Azure/AWS
Benefits
An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life. We offer a competitive salary of approximately $85,000 per year, commensurate with experience, along with additional benefits including medical, dental, and vision coverage, retirement savings plans, and paid time off.
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