Technical Support Specialist

4 semanas atrás

Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

pbJob Title:/b Technical Support Specialist/ppbJob Summary:/b/ppWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Technologies. As a Technical Support Specialist, you will be responsible for providing effective technical support to our clients and actively resolving their issues directly or through timely escalation to meet process SLAs./ppbKey Responsibilities:/b/pulliManage transactions as per required quality standards/liliField all incoming help requests from clients via telephone and/or emails in a courteous manner/liliDocument all pertinent end user identification information, including name, department, contact information and nature of problem or issue/liliUpdate own availability in the RAVE system to ensure productivity of the process/liliRecord, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions/liliFollow standard processes and procedures to resolve all client queries/liliResolve client queries as per the SLA's defined in the contract/liliAccess and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients/liliIdentify and learn appropriate product details to facilitate better client interaction and troubleshooting/liliDocument and analyze call logs to spot most occurring trends to prevent future problems/liliMaintain and update self-help documents for customers to speed up resolution time/liliIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolution/liliEnsure all product information and disclosures are given to clients before and after the call/email requests/liliAvoid legal challenges by complying with service agreements/liliDeliver excellent customer service through effective diagnosis and troubleshooting of client queries/liliProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions/liliAssist clients with navigating around product menus and facilitate better understanding of product features/liliTroubleshoot all client queries in a user-friendly, courteous and professional manner/liliMaintain logs and records of all customer queries as per the standard procedures and guidelines/liliAccurately process and record all incoming call and email using the designated tracking software/liliOffer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business/liliOrganize ideas and effectively communicate oral messages appropriate to listeners and situations/liliFollow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs/liliBuild capability to ensure operational excellence and maintain superior customer service levels of the existing account/client/liliUndertake product trainings to stay current with product features, changes and updates/liliEnroll in product specific and any other trainings per client requirements/recommendations/liliPartner with team leaders to brainstorm and identify training themes and learning issues to better serve the client/liliUpdate job knowledge by participating in self-learning opportunities and maintaining personal networks/liliStakeholder Interaction/liliInternal: Team Leaders, HR, Training Team, Technical Lead/liliExternal: Client/liliPurpose of Interaction: Performance review, Hiring and employee engagement and retention, Capability development, Training, issue escalation/resolution, Query Resolution/liliDisplay Lists the competencies required to perform this role effectively: Functional Competencies/ Skill/liliProcess Knowledge - Knowledge of assigned process, tools and systems - Foundation to Competent Behavioral Competencies/liliCollaborative working/liliProblem solving and decision making/liliAttention to Detail/liliExecution Excellence/liliClient (Internal) Centricity/liliEffective Communication/liliDeliver/liliNo. Performance Parameter Measure/lili1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback/lili2. Self-Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed/lilibr#J-18808-Ljbffr/li/ulpbWhat We Offer:/b/ppWe offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity./ppbHow to Apply:/b/ppPlease submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted./ppbWipro Technologies is an equal opportunities employer and welcomes applications from diverse candidates./b/ppbDisclaimer:/b/ppThe information contained in this job description is accurate at the time of posting and may be subject to change./ppbLanguage:/b English/p/p

  • Technical Support Specialist

    Há 2 dias

    Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

    Company OverviewThe role of Technical Support Specialist is a critical component in the delivery of exceptional customer service at Wipro Technologies.Job DescriptionWe are seeking an experienced and skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and effective technical...

  • Technical Support Specialist

    2 semanas atrás

    Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

    Job Description:As a Technical Support Specialist at Wipro Limited, you will play a critical role in providing exceptional customer service to our clients. Your primary responsibility will be to troubleshoot and resolve technical issues in a timely and efficient manner.Key Responsibilities:- Provide technical support to clients via various channels,...

  • Technical Support Specialist

    1 semana atrás

    Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

    Job DescriptionJob Title: Technical Support SpecialistIn this role, you will be responsible for providing technical support to clients by resolving their queries in a timely and effective manner. You will work closely with internal stakeholders to ensure that client issues are escalated and resolved in accordance with process SLAs.Key Responsibilities:Manage...

  • Technical Support Specialist

    3 semanas atrás

    Curitiba, Paraná, Brasil Wipro Tempo inteiro

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to provide effective technical support to our clients.Key Responsibilities:Provide timely and accurate technical support to clients via telephone and email.Manage transactions according to required quality standards.Document all pertinent end-user...

  • Technical Support Specialist

    4 semanas atrás

    Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

    **About the Role:**Wipro Limited is a leading technology services and consulting company seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, resolving issues efficiently, and ensuring a smooth customer experience.**Key...

  • Technical Support Specialist

    3 semanas atrás

    Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

    Job SummaryAs a Technical Support Specialist at Wipro Technologies, you will play a crucial role in providing exceptional technical support to our clients. Your primary responsibility will be to resolve client issues efficiently and effectively, ensuring that our clients receive the highest level of service.Key ResponsibilitiesProvide technical support to...

  • Technical Support Specialist

    2 semanas atrás

    Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

    Job Summary:The Technical Support Specialist will provide technical assistance to clients in a courteous and professional manner. The successful candidate will be responsible for resolving client issues, documenting all pertinent information, and maintaining internal knowledge bases.Key Responsibilities:Process Knowledge: Knowledge of assigned process,...

  • Technical Support Specialist

    3 semanas atrás

    Curitiba, Paraná, Brasil Wipro Tempo inteiro

    Job Summary As a Technical Support Specialist at Wipro, you will play a critical role in providing exceptional technical support to our clients. Your primary responsibility will be to resolve client issues efficiently and effectively, ensuring that our clients receive the highest level of service. Key Responsibilities Provide technical support to clients...

  • Technical Support Specialist

    2 semanas atrás

    Curitiba, Paraná, Brasil Pantheon Inc. Tempo inteiro

    **Job Summary**At Pantheon Inc., we are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to internal customers. This includes working with internal customers to gather requirements and implement configuration changes, as well as...

  • Technical Support Specialist

    4 semanas atrás

    Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

    Job SummaryAs a Technical Support Specialist at Wipro Technologies, you will play a crucial role in providing exceptional technical support to our clients. Your primary responsibility will be to resolve client issues efficiently and effectively, ensuring that our clients receive the highest level of service.Key ResponsibilitiesProvide technical support to...

  • Technical Support Specialist

    4 semanas atrás

    Curitiba, Paraná, Brasil Wipro Tempo inteiro

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Wipro. As a key member of our support team, you will be responsible for providing effective technical support to our clients and actively resolving their issues directly or through timely escalation to meet process SLAs.Key Responsibilities- Manage transactions as per...

  • Technical Support Specialist

    3 semanas atrás

    Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

    Job SummaryWipro Technologies is seeking a skilled Technical Support Specialist to provide effective technical support to our clients. The ideal candidate will have a strong foundation in process knowledge and be able to resolve client issues efficiently.Key ResponsibilitiesProvide technical support to clients via telephone and/or email.Manage transactions...

  • Technical Support Specialist

    4 semanas atrás

    Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at Wipro Limited. As a Technical Support Specialist, you will be responsible for providing effective technical support to our clients and actively resolving their issues directly or through timely escalation to meet process SLAs.Key Responsibilities:- Support process by...

  • Senior Technical Support Specialist

    Há 5 dias

    Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

    We are seeking a highly skilled Senior Technical Support Specialist to join our team at Wipro Limited. The successful candidate will be responsible for providing exceptional technical support to clients, ensuring timely resolution of issues and maintaining superior customer service levels.**Key Responsibilities:**- Provide technical support to clients via...

  • Technical Support Specialist

    3 semanas atrás

    Curitiba, Paraná, Brasil Wipro Tempo inteiro

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Wipro. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, resolving issues efficiently, and ensuring high-quality service delivery.Key ResponsibilitiesProvide timely and effective technical support to...

  • Technical Support Specialist

    4 semanas atrás

    Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at Wipro Limited. As a Technical Support Specialist, you will be responsible for providing effective technical support to our clients and actively resolving their issues directly or through timely escalation to meet process SLAs.Key Responsibilities:Support process by...

  • IT Support Specialist

    3 semanas atrás

    Curitiba, Paraná, Brasil Experis ManpowerGroup Sp. z o.o. Tempo inteiro

    Experis ManpowerGroup Sp. z o.o. seeks a skilled IT Support Specialist to serve as the single point of contact for all IT service-related requests. This role involves working with a team of specialists in Bangalore, Beijing, Curitiba, Gent, Gothenburg, Greensboro, and Wroclaw, each with local expertise and adapted working hours.Key Responsibilities:Technical...

  • Technical Support Specialist

    4 semanas atrás

    Curitiba, Paraná, Brasil Guidewire Software, Inc. Tempo inteiro

    Are you passionate about delivering exceptional customer experiences? At Guidewire, we make software that empowers Property and Casualty (P&C) insurance companies to provide timely and effective support to their customers.We're seeking a skilled Application Support Engineer to join our global team. As a key member of our support team, you will be responsible...

  • Technical Process Specialist

    3 semanas atrás

    Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

    Key Responsibilities:The role of a Senior Developer at Wipro Technologies is to ensure the daily performance of the Production Specialists, resolve technical escalations, and develop technical capability within the team.Core Functions:Oversee and support processes by reviewing daily transactions on performance parametersReview performance dashboards and...

  • Technical IT Specialist

    2 semanas atrás

    Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

    Job SummaryThe Senior Developer will play a crucial role in supporting process delivery by ensuring the daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the Production Specialists.Key ResponsibilitiesProcess SupportReview daily transactions on performance parameters to ensure process...