Technical Support Specialist
4 semanas atrás
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Wipro. As a key member of our support team, you will be responsible for providing effective technical support to our clients and actively resolving their issues directly or through timely escalation to meet process SLAs.
Key Responsibilities
- Manage transactions as per required quality standards
- Field all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Requirements
- Foundation to Competent Competency Levels in Process Knowledge
- Collaborative working, problem-solving and decision-making skills
- Attention to detail and execution excellence
- Effective communication and client-centricity
What We Offer
- Opportunity to work with a leading global IT services company
- Collaborative and dynamic work environment
- Professional growth and development opportunities
How to Apply
If you are a motivated and customer-focused individual with a passion for technical support, please submit your application.
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