Senior Technical Support Specialist

1 semana atrás


Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Wipro Limited. The successful candidate will be responsible for providing exceptional technical support to clients, ensuring timely resolution of issues and maintaining superior customer service levels.

**Key Responsibilities:**

- Provide technical support to clients via phone, email, and chat, resolving issues efficiently and effectively.

- Collaborate with internal stakeholders to escalate complex issues and ensure prompt resolution.

- Maintain accurate records of client interactions, including issue resolution status and feedback.

- Stay up-to-date with product knowledge and features, attending training sessions and workshops as required.

- Partner with the training team to identify training needs and develop solutions to improve technical skills.

**Requirements:**

- 2+ years of experience in technical support or a related field.

- Strong technical skills, with expertise in troubleshooting and problem-solving.

- Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.

- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

**What We Offer:**

- Competitive salary: $60,000 - $80,000 per annum.

- Opportunities for professional growth and development, with access to training and mentorship programs.

- Collaborative and dynamic work environment, with a focus on teamwork and innovation.



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