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Are you passionate about delivering exceptional customer experiences? At Guidewire, we make software that empowers Property and Casualty (P&C) insurance companies to provide timely and effective support to their customers.
We're seeking a skilled Application Support Engineer to join our global team. As a key member of our support team, you will be responsible for troubleshooting and resolving complex technical issues, collaborating with cross-functional teams to drive customer success, and continuously learning and improving our processes.
Key responsibilities include:
- Providing timely and effective technical support to customers via various communication channels
- Collaborating with development teams to resolve complex technical issues and implement process improvements
- Developing and maintaining technical documentation and knowledge base articles
- Participating in on-call rotations and providing after-hours support as needed
As a successful candidate, you will have a strong passion for customer success, excellent communication and problem-solving skills, and a drive to continuously learn and improve. If you're looking for a challenging and rewarding role that will allow you to make a meaningful impact, we encourage you to apply.
