Industry-Leading Customer Support Opportunity
Há 5 dias
We are seeking a skilled and dedicated Customer Support Specialist to join our team. This individual will be responsible for delivering exceptional customer experiences, resolving technical issues, and collaborating with cross-functional teams.
The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide top-notch customer support via ticket and chat channels.
- Analyze and troubleshoot product malfunctions, escalating complex issues to internal teams when necessary.
- Collaborate closely with cross-functional teams to resolve customer concerns and improve overall customer experience.
Requirements:
- Experience in multichannel customer care roles (mandatory), preferably in a SaaS environment.
- Fluency in English, Portuguese, and Spanish (written).
- Proficiency in helpdesk software (Freshdesk preferred).
- Familiarity with implementing AI in helpdesk environments is a plus.
What We Offer:
- Flexible working hours and remote-friendly culture.
- Competitive compensation package.
- Opportunity to work in a scale-up environment with growth opportunities.
About Us:
We are a leading provider of innovative solutions, committed to delivering exceptional customer experiences. Our team is passionate about making a difference, and we are looking for like-minded individuals to join us on this journey.
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